Senior Network Services Engineer, Oracle Health

Oracle • Nashville, TN

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About The Position

The Senior Network Services Engineer executes the design, installation, and maintenance of network infrastructure and related technologies. The role uses network management tools to analyze performance, coordinates network changes with stakeholders, and deploys network and security policies using automation to support scalability and reliability. The engineer serves as a technical liaison with customers and internal teams, maintains network inventory and configuration data, monitors and maintains network components, and supports security and compliance policies. The role also supports peer mentoring, task standardization, troubleshooting, and proactive management of potential service impacts. Some Network Service roles develop automation, scripts, dashboards, telemetry, and alerting mechanisms to improve network operations and monitoring.

This position supports physical and cloud network services for Oracle Health customers. It performs operational work with established designs, tools, patterns, and procedures; investigates incidents and connectivity issues; executes reviewed production changes and portions of upgrades and maintenance; and contributes to operational improvements. The engineer works across infrastructure, security, SRE, platform, application, and vendor teams, maintains accurate technical documentation, and provides clear handoffs across regions and time zones.

The role participates in a global on-call rotation and planned maintenance outside normal business hours, including weekends and holidays as assigned.

Requirements

• Bachelor’s degree or an equivalent combination of education and practical experience.
• Practical experience supporting production enterprise, data center, or cloud networks and completing well-defined operational work semi-independently.
• Working knowledge of networking fundamentals typically associated with CCNA or CCNP study or equivalent practical experience, including TCP/IP, subnetting, switching, VLANs, routing, network segmentation, NAT, VPNs, and high availability.
• Understanding of BGP and OSPF fundamentals, including inspecting routing tables, recognizing common adjacency or route advertisement issues, and troubleshooting within established configurations.
• Hands-on experience configuring, maintaining, and troubleshooting production network devices; familiarity with routers, switches, firewalls, load balancers, DNS, and DHCP.
• Practical cloud networking experience in OCI or AWS, including virtual networks, subnets, routing, security controls, and load balancing, with the ability to learn and support the other platform using established procedures.
• Ability to use packet captures, logs, metrics, telemetry, and basic Linux commands to investigate connectivity and service issues and recognize when additional expertise is needed.
• Ability to run and interpret existing Python scripts, investigate common execution errors, and provide useful diagnostic information to tool owners.
• Experience using existing Terraform configurations or modules, updating variables, interpreting planned changes, and following documented deployment and state management procedures.
• Familiarity with Git, pull requests, peer review, and automated validation or CI/CD workflows for configuration changes.
• Experience participating in incident response, documenting findings, following escalation procedures, and completing assigned corrective actions.
• Ability to manage assigned tasks, recognize operational risks, communicate blockers, and seek guidance when requirements or troubleshooting steps are unclear.
• Ability to communicate clearly during time-sensitive conference calls, summarize symptoms and actions taken, and provide audience-appropriate status updates and next steps to customers and partner teams.
• Minimum qualification: 8 years of experience in network engineering, IT, computer science, or a related field; alternatively, a bachelor’s degree in Information Systems, Computer Science, Computer Engineering, Software Engineering, or a related field and 4 years of related experience.
• Demonstrated ability to analyze and interpret data to produce actionable business insights.
• Demonstrated understanding of software or application lifecycles from concept through delivery and support.
• Demonstrated experience securing enterprise networks with modern security controls and monitoring tools.
• Demonstrated ability or knowledge in change control, including assessing risks and coordinating structured modifications to products or services.
• Demonstrated proficiency applying infrastructure-as-code tools such as Terraform for automated infrastructure management.
• Demonstrated ability or knowledge in configuration management and deployment tools, including automating infrastructure provisioning and management.

Nice To Haves

• Experience supporting both OCI and AWS, including familiarity with OCI VCNs, DRGs, and FastConnect or AWS VPCs, Transit Gateway, and Direct Connect.
• Experience supporting healthcare technology or other environments with demanding availability, privacy, security, and compliance requirements.
• Experience making small, reviewed changes to existing scripts or using network device APIs, Ansible, or other configuration management tools.
• Experience contributing to monitoring, configuration compliance, capacity reviews, or disaster recovery exercises.
• Relevant networking or cloud certifications, such as CCNA, CCNP, or OCI/AWS certifications, or equivalent demonstrated technical knowledge.
• Preferred education and experience: 8 years of related experience; alternatively, a bachelor’s degree in Information Systems, Computer Science, Electrical Engineering, or a related field and 4 years of related experience; or a master’s degree in those fields or a related field and 2 years of related experience.
• 4 years of experience troubleshooting various systems.
• Associate-level network or security certification.
• Professional-level industry network or security certification.
• Relevant industry-recognized IT Service Management (ITSM) certification.

Responsibilities

• Monitor, operate, and maintain physical and cloud network services supporting Oracle Health customers; own assigned operational tasks through resolution or coordinated handoff.
• Deploy, configure, maintain, upgrade, and troubleshoot routers, switches, firewalls, and load balancers using established designs and procedures.
• Configure and troubleshoot OCI and AWS virtual networks, subnets, routing, security controls, DNS, and load balancing within established patterns; assist with private connectivity between cloud and data center environments.
• Use established Python tools and scripts for provisioning, validation, diagnostics, telemetry, compliance checks, and remediation; investigate common failures and provide diagnostic details to tool owners.
• Update approved Terraform variables and supported configuration settings, review plans, execute established deployment workflows, validate results, and follow rollout, rollback, and state management procedures.
• Identify repetitive operational tasks and help define, test, and adopt improvements to tools, scripts, and configurations.
• Investigate common and moderately complex incidents in familiar services, gather evidence, apply approved recovery procedures, escalate unfamiliar, high-impact, or unresolved problems, and contribute to root cause analysis and corrective actions.
• Prepare and perform routine production changes and defined portions of upgrades, migrations, and maintenance; document implementation, validation, and rollback steps and obtain required reviews and approvals.
• Contribute improvements to monitoring, alerts, configuration consistency, runbooks, and recovery procedures; collect capacity and performance data and flag emerging concerns.
• Coordinate assigned work with infrastructure, security, SRE, platform, application, and vendor teams; share knowledge and seek senior engineering guidance when work exceeds established patterns.
• Maintain accurate network diagrams, configuration records, runbooks, and issue updates; provide clear handoffs across regions and time zones.
• Participate in a global on-call rotation and planned maintenance outside normal business hours, including weekends and holidays as assigned; use runbooks and escalation procedures and maintain ownership of assigned actions.

Benefits

• Competitive benefits supporting employees with flexible medical, life insurance, and retirement options.
• Volunteer programs that encourage employees to give back to their communities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior