Supply Chain Coordinator Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 3 years of experience in a customer service role or equivalent.
• Strong verbal and written communication skills.
• Problem-solving skills.
• Ability to handle multiple priorities simultaneously.
• Time-management and priority-setting skills.
• Ability to read or listen to and understand communicated information and ideas.
• Beginner-level basic math skills.
• Advanced proficiency in Microsoft Office products, including Access, Excel, Word, PowerPoint, and Outlook.
• Authorization to work for any employer in the United States without current or future visa sponsorship.

Nice To Haves

• At least 1 year of experience in related Client Account Specialization.

Responsibilities

• Build and maintain strong working relationships with assigned clients and respond promptly to inquiries by email or phone.
• Prepare, update, and develop client jeopardy-order reports; publish them internally each day and ensure internal departments review them and provide solutions.
• Serve as the subject matter expert for assigned clients by understanding their SOPs and expectations, and support other departments and field locations regarding those clients.
• Identify and analyze trends and patterns in operational issues that cause jeopardy situations, and provide direction, support, and information to internal departments to resolve client issues.
• Manage VIP orders or requests from assigned clients to ensure delivery according to client expectations.
• Lead or participate in daily, weekly, or monthly service calls with assigned clients, and lead internal conference calls as needed to discuss service metrics and improvement opportunities.
• Prepare and work on client-specific reports, including open order, return, and EMC reports.
• Provide direction to Customer Service Representatives assisting assigned clients.
• Implement continuous improvement initiatives to improve service for assigned clients.
• Participate in daily operational calls and provide field operations with updates about assigned clients; participate in client-specific meetings and presentations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision benefits starting at 30 days.
• 401(k) savings plan with company match.
• Discounted employee stock purchase options.
• Employee discounts on tools, cars, appliances, travel, and more.
• Paid major holidays.
• Paid time off within the first year.
• Up to 12 weeks of paid maternity leave.
• Life insurance and disability insurance options for full-time positions.
• Paid time off for vacation, illness, bereavement, family, and parental leave for full-time positions.