Systems Coordinator

DHL Supply Chain•Goodyear, AZ

5d•Onsite

About The Position

DHL Supply Chain is hiring a Systems Coordinator to support warehouse management systems and related operations. The role assists with system installation, maintenance, and general support, and helps users resolve questions or problems. It may also involve performing system backups and recovery and installing new software. The Systems Coordinator is responsible for operational system integrity, including system setup and control. The role supports the facility’s Warehouse Management System (WMS), helps management with facility layout and design to use the WMS efficiently, and contributes to project development and implementation. The position monitors WMS inventory controls and site performance, analyzes system discrepancies, generates reports, and works with operations staff and customer host representatives to identify and resolve system issues. It also involves diagnosing complex end-user device issues and documenting resolutions, maintaining system training materials and guides, and potentially writing Crystal programs. This is an onsite, second-shift position scheduled Monday through Thursday from 3:30 p.m. to 2:00 a.m. Pay is $23.60 per hour, plus a $1.00 shift differential. The posting also highlights DHL Supply Chain’s training and career advancement opportunities and its benefits package.

Requirements

High school diploma or equivalent.
1–2 years of WMS experience.
1–2 years of report-writing experience and proficiency in report writing.
Experience with the Manhattan WMS system.

Responsibilities

Assist with system installation, maintenance, and general support.
Assist users with system questions or problems.
Help perform system backups and recovery and install new software as needed.
Maintain operational system integrity, including system setup and control.
Facilitate the site's Warehouse Management System (WMS).
Assist management with facility layout and design to efficiently use the WMS.
Contribute to project development and implementation.
Monitor the WMS for inventory management control.
Work with operations staff to maximize system efficiencies.
Develop, implement, and monitor site performance systemically.
Analyze system discrepancies and generate reports as necessary.
Write Crystal programs as required to support the network.
Interface with customer host representatives to identify and resolve system issues.
Diagnose complex end-user device issues and recommend and document resolution processes.
Develop and maintain system training materials and user guides.