Systems Coordinator

DHL (Supply Chain)•Atlanta, KS

9d•Onsite

About The Position

DHL Supply Chain is hiring a Systems Coordinator to assist with installation, maintenance, and general support of systems, help users resolve questions or problems, and potentially assist with system backups, recovery, and software installation. The role troubleshoots and maintains automated systems in a distribution warehouse, including Locus robots, baler systems, and other facility equipment, and also involves general facility maintenance, installation, and repair. The position is first shift, Monday through Thursday, 8 a.m. to 6 p.m., at $21.50 per hour. The coordinator supports operational system integrity, facilitates the site Warehouse Management System (WMS), and helps management use the WMS effectively in facility layout and design. The role includes project development and implementation, monitoring inventory controls and site performance, analyzing system discrepancies, preparing reports, and coordinating with operations staff and customer host representatives to resolve system issues. The coordinator may write Crystal programs, diagnoses complex end-user device issues, documents resolution processes, and develops and maintains system training materials and guides.

Requirements

High school diploma or equivalent.
At least 1 year of experience working with a WMS such as Manhattan or Blue Yonder; the role requirements also list 1–2 years of WMS experience.
1–2 years of report-writing experience and proficiency in report writing.

Nice To Haves

At least 1 year of experience troubleshooting warehouse technology equipment, submitting tickets, and escalating issues.

Responsibilities

Assist with system installation, maintenance, and general support.
Assist users with questions or problems; potentially help with system backups, recovery, and software installation.
Troubleshoot and maintain automated warehouse systems, including Locus robots, baler systems, and other facility equipment.
Perform general facility maintenance, installation, and repair safely and correctly.
Maintain operational system integrity, including setup and control.
Facilitate the site's Warehouse Management System (WMS).
Assist management with facility layout and design to use the WMS efficiently.
Develop and implement projects.
Monitor WMS inventory management controls.
Work with operations staff to maximize system efficiency.
Develop, implement, and monitor site performance systemically.
Analyze system discrepancies and generate reports as needed.
Write Crystal programs as required to support the network.
Work with customer host representatives to identify and resolve systemic issues.
Diagnose complex end-user device issues and recommend and document resolution processes.
Develop and maintain system training materials and user guides.