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Supervisor Operations

BCD
•$56,000 - $68,000•Remote
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About The Position

In this role, you will be responsible for day-to-day management of a travel consultant team, including managing key performance indicators (KPI), workload, providing assistance, and coaching. As the Operations Supervisor you will also be the primary point of contact for the team members and actively coach and develop the team to meet and exceed all performance targets.

Requirements

  • Extensive experience in the corporate travel management industry
  • Previous supervising, leadership experience
  • Advanced skills on GDS Sabre
  • Strong critical thinking and problem-solving skills
  • Experience with GDS Sabre

Responsibilities

  • Provide leadership to a team of travel consultants
  • Collaborate with performance data to maximize the effectiveness of the team
  • Develop learning programs for closing own short- and long-term competency gaps
  • Provide the client with the required industry information, such as low fares, exchange costs, and penalties
  • Maintain knowledge of necessary regulations (DOT, TSA, passports, visas, etc.)
  • Monitor global distribution systems (GDS) queues daily to maintain quality control

Benefits

  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated

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What This Job Offers

Job Type

Full-time

Career Level

Mid Level

Education Level

No Education Listed

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