Shift Supervisor

CVS Health•Austin, TX

21h•$16 - $23

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and ensures completion of opening and closing procedures. The role includes supervising store crew activities, communicating with management and crew, resolving customer questions and concerns, maintaining customer and patient confidentiality, and handling merchandise pricing, stocking, displays, signage, inventory, and department resets.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues according to company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments following POGs.
Lead store staff when a manager or Operations Supervisor is not onsite and ensure smooth operations and completion of opening and closing procedures.