Shift Supervisor
About The Position
A Shift Supervisor supports the CVS Store Management team in store execution and performance and builds consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, keeps store operations running smoothly, and ensures completion of opening and closing procedures. The role includes supervising and coordinating crew activities, communicating with management and staff, assisting customers, protecting customer and patient confidentiality, and maintaining merchandise presentation and inventory displays.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication and supervision skills.
- Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail supervisor.
- High school diploma or equivalent preferred but not required.
Responsibilities
- Work effectively with store management and store crews.
- Supervise the store crew by assigning, directing, and following up on activities.
- Communicate information effectively to and from store management and crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
- Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Execute displays, signage, and inventory of weekly, promotional, and seasonal merchandise.
- Execute and maintain off-shelf merchandise displays.
- Reset departments following planograms (POGs).
- Lead store staff and ensure smooth operations when no manager or Operations Supervisor is onsite.
- Ensure completion of opening and closing procedures.
Benefits
- Dental benefits
- Vision benefits
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
- Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
