Shift Supervisor
About The Position
A Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, helps ensure smooth operations, and oversees completion of opening and closing procedures. The role includes supervising and coordinating store crew activities, communicating with store management and staff, assisting customers, resolving customer relations issues according to company policy, protecting customer and patient confidentiality, and maintaining merchandise presentation through pricing, stocking, displays, inventory, and department resets.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication and supervision skills.
- Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
- High school diploma or equivalent preferred but not required.
Nice To Haves
- Experience as a retail supervisor.
Responsibilities
- Work effectively with store management and store crews.
- Supervise store crew by assigning, directing, and following up on activities.
- Communicate information to and from store management and crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS customer service practices by greeting customers, offering help, and thanking them.
- Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
- Execute and maintain off-shelf merchandise displays.
- Reset departments following planograms (POGs).
- Lead store staff and help ensure smooth operations when a manager or Operations Supervisor is not onsite.
- Ensure completion of opening and closing procedures.
Benefits
- Medical, dental, and vision coverage, based on eligibility.
- Paid time off.
- Retirement savings options.
- Wellness programs.
- Other resources, based on eligibility. Benefits details are provided during the application process and on Benefits Moments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
