Front End Department Supervisor

Lowe's Companies, Inc.•Richmond, VA

21h•$21 - $23

About The Position

The Front End Department Supervisor leads front-end associates and department operations, ensuring appropriate staffing, strong customer service, safe work practices, operational efficiency, and associate development. The role provides daily coaching and feedback, supports hiring and associate relations, monitors performance metrics, addresses operational barriers, and responds to changing store needs. It also includes Manager-on-Duty responsibilities, providing leadership across the store and supporting customer engagement, staffing, and operational efficiency. At locations without a Fulfillment Department Supervisor, the role also oversees front-end and fulfillment activities, including checkout, returns, pickup, installation, delivery picking and staging, and related order processes. The supervisor supports service-desk activity, order readiness and timeliness, cash handling and register processes, merchandise preparation and loading, and safe, clean work areas. Other duties may be assigned.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement where applicable.
Four years of retail experience, or five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign team members to activities and adjust coverage to meet customer demand.
Participate in interviews and provide input on selection decisions for associates in the assigned area.
Connect with team members to understand challenges and elevate issues when necessary.
Provide timely feedback, coaching, recognition, and performance guidance; partner with the ASM when formal discipline is needed.
Encourage the sharing of ideas and best practices, empower associates to make decisions, and support their growth and development.
Identify associate-relations concerns and take appropriate action, including escalating concerns to senior management or HR.
Coach the team on proper processes and operational efficiency, and monitor performance against operational metrics.
Identify barriers to operations or the customer experience, communicate them, and implement timely solutions.
Respond to unexpected events by reprioritizing work.
Monitor safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including monitoring doors and gates, reporting suspected theft, and protecting inventory integrity.
Conduct daily safety reviews, identify hazards, maintain clean and organized areas, and monitor for security risks.
Recommend strategies to reduce unproductive time, waste, and product loss; analyze operations to reduce customer impact.
Seek feedback and self-development, build cross-functional relationships, and adapt effectively to workplace challenges and organizational change.
Where no Fulfillment Department Supervisor is assigned, oversee front-end and fulfillment activities and drive efficiencies across checkout, returns, overrides, till audits, Pro fulfillment, pickup, installation, and delivery functions.
Ensure front-end support associates greet customers, answer phones, respond to inquiries, and address concerns.
Allocate staffing according to customer demand across fulfillment, checkout, and administrative functions.
Research cash shortages or overages, make bank deposits, and handle register pulls and loans.
Monitor and support Customer Service desk activity; validate delivery-order readiness and communications; monitor short picks; and ensure orders are picked and staged on time.
Cross-train in other store areas, direct calls appropriately, and conduct walks to ensure fulfillment areas, bays, and inventory areas are clean and safe.
Pull, prepare, inspect, stage, and load merchandise for customers, contractors, and delivery orders according to invoices or loading tickets, using power equipment when needed.
Validate items being carried into and out of the store when appropriate.
As Manager-on-Duty, provide store-wide leadership for engagement, customer service, staffing, and operational efficiency.
Walk the store, observe customer and associate interactions, and provide in-the-moment coaching.
Ensure associates are prepared to deliver quality sales and service and that Specialty and Pro areas are staffed appropriately.
Shift associates to high-traffic areas or department hotspots and manage associate responses to call buttons.
Ensure aisles are clean, safe, and free of clutter; hand off shift observations to the next Manager-on-Duty.
Direct non-MOD activities, such as customer complaints, management approvals, and opening or closing activities, to appropriate leaders.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and broad discount platform.
Other discretionary benefits based on eligibility, including annual bonuses, enrollment in the Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.
Wellness programs for eligible associates.
Learning and development opportunities.