Store Manager Jobs

About The Position

Requirements

• Bachelor’s degree with a solid academic record, in any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma or GED and two years of experience in a supervisory position. The supervisory experience does not require direct reports.
• Demonstrated leadership abilities, including professional business ethics, self-motivation, strong communication skills, and strong business acumen.
• Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
• Ability to transfer to other Walgreens retail assets within the same hiring area.
• Obtain and maintain a valid pharmacy technician license when required by the state.

Nice To Haves

• Bachelor’s degree.
• For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
• For external candidates: a business major and prior retail or food-industry experience.

Responsibilities

• Supervise customer service associates and designated hitters and manage the store’s front end.
• Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
• Ensure proper merchandising, protect store assets, and improve sales and profitability.
• Lead team members, including recruitment, hiring, performance management, and discipline.
• Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics.
• Monitor customer service and coach, train, and develop improvement plans for front-end and pharmacy teams.
• Supervise store operations, assign and delegate daily work, manage shifts and coverage, approve time records and time off, and address scheduling conflicts.
• Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
• Use data, analysis, and team-member input to support fact-based decisions and monitor results.
• Supervise cash management activities, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
• Supervise front-end and pharmacy inventory, complete resets and price changes, analyze inventory trends, and coach team members on inventory procedures.
• Delegate and supervise execution of operational feedback from the Store Manager and District Manager.
• Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
• Ensure team members know how to use required computer and technology systems and software.
• Promote team-member safety and well-being and use the Security Operations Center effectively.
• Ensure compliance with company policies and applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
• Complete special assignments and other assigned tasks.
• Analyze financial and performance data independently and create action plans to achieve business goals.
• Use operating statements, key performance indicators, and other tools to engage the team and drive store improvements.
• Collaborate with the Store Manager on sales opportunities, insights, growth, and initiatives directed by the Support Center.
• Support the pharmacy during busy periods, including serving as a pharmacy technician when necessary.
• Train, mentor, coach, and support team members’ career development; conduct coaching and discipline meetings and make performance-management recommendations.
• Assign responsibilities, set goals and expectations, observe performance, provide feedback, and recognize team members.
• Acquire and retain talent, maintain staffing and future-leader pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
• Follow company and legal procedures for selection, recruitment, record retention, and training.
• Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
• Complete Store Manager learning and development training, required courses, certifications, and other assigned training.
• Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
• Obtain and maintain a valid pharmacy technician license when required by the state.
• Communicate regularly with team members, respond to their questions and concerns, and assist the Store Manager in communicating company and store strategy.
• Be willing to accept promotion to a Store Manager position if offered, potentially requiring relocation, and transfer to other Walgreens retail assets in the same hiring area.