Emerging Store Manager

Walgreens•Dallas, TX

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters, manages the store front end, and makes recommendations regarding overall Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It helps ensure proper merchandising and asset protection while improving sales and profitability. The position leads store team members through recruitment, hiring, training, performance management, coaching, and discipline. It oversees customer service, day-to-day store operations, staffing and scheduling, cash management and bookkeeping, inventory, store maintenance, safety, and compliance with company policies and applicable laws. The manager analyzes business and performance data, develops action plans, supports sales growth, and may assist Pharmacy during busy periods, including serving as a pharmacy technician when necessary. The role also completes the Store Manager learning and development program and other assigned training, maintains an Individual Development Plan, and obtains and maintains a pharmacy technician license if required by the state. Regular communication with team members and support for communicating store and company strategy are also part of the position. The stated salary range is $47,000–$72,000; the role remains open until filled.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED and two years of supervisory experience; direct-report experience is not required for the supervisory-experience option.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered, potentially requiring relocation to another store location.
Ability to transfer to other Walgreens retail assets within the same hiring Area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food-industry experience.

Responsibilities

Supervise customer service associates and designated hitters, manage the store front end, and make recommendations about Pharmacy and Retail Store operations.
Support the Store Manager in achieving company deliverables, work an alternate schedule with minimal overlap, and assume responsibility for store activities in the Store Manager’s absence.
Ensure proper merchandising and protection of store assets, and improve store sales and profitability.
Lead team members, including recruitment, hiring, performance management, training, coaching, and discipline.
Engage customers and patients, resolve complaints, answer questions, model customer-service practices, and improve customer-service metrics across the front end and pharmacy.
Assign daily activities and delegate tasks; oversee opening, closing, shift changes, time records, time off, and scheduling conflicts to ensure coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team-member input to inform decisions, follow up, and monitor results.
Supervise cash management, including register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, and price changes; analyze inventory trends, develop corrective action plans, and train team members on inventory procedures.
Execute operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software; support team-member safety and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data, create action plans, and use operating statements and key performance indicators to drive store improvement.
Collaborate with the Store Manager to identify sales opportunities and support store growth and performance through initiatives directed by the Support Center.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; manage performance through assignments, goals, observation, feedback, recognition, and performance plans.
Acquire and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record-retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance management, Performance Improvement Plans, and constructive discipline.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in planning and communicating company and store strategy.