Emerging Store Manager

Walgreens•Bryan, TX

12d•$47,000 - $72,000

About The Position

The Emerging Store Manager supports the Store Manager in operating a Walgreens store and achieving company deliverables. The role manages the store’s front end and designated hitters, contributes to decisions about Pharmacy and Retail Store operations, and assumes responsibility for store activities when the Store Manager is absent. It also oversees merchandising, asset protection, sales, and profitability. The manager leads store team members and is responsible for recruitment, hiring, performance management, and discipline of direct reports. The role focuses on customer experience, store operations, business performance, people management, training, and communication. It supervises daily store activities and scheduling, cash management and bookkeeping, front-end and pharmacy inventory, maintenance, safety, and compliance with company policies and applicable laws. The manager analyzes business and performance data, develops action plans, supports the pharmacy during busy periods when necessary, and helps train and develop team members. The role requires completion of Store Manager learning and development and maintenance of a pharmacy technician license when required by the state.

Requirements

Bachelor’s degree with a solid academic record in any major, satisfactory completion of a Walgreens Community Internship Program, or a high school diploma/GED plus two years of supervisory experience; supervisory experience need not involve direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to a different store location.
Ability to transfer to other Walgreens retail assets within the same hiring area.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front end and pharmacy.
For external candidates: a business major and prior retail or food industry experience.

Responsibilities

Lead and supervise customer service associates, designated hitters, and other store team members; manage recruitment, hiring, performance, and discipline of direct reports.
Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Promote a positive customer experience by assisting customers, resolving complaints, coaching and training team members, and improving customer service metrics.
Assign and delegate daily activities; manage opening, closing, shift changes, time records, time-off approvals, scheduling conflicts, and team coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, and team input to support fact-based decisions and monitor outcomes.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Supervise front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and corrective action plans.
Ensure operational feedback from Store and District Managers is executed through delegation and supervision.
Maintain clean and presentable store interiors and exteriors; manage repairs and maintenance and respond to emergencies.
Ensure team members understand applicable computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Analyze financial and performance data independently and create action plans to achieve business deliverables.
Use operating statements, key performance indicators, and other tools to engage the team and improve store performance.
Collaborate with the Store Manager to identify sales opportunities and support store growth initiatives.
Support the Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Train, mentor, coach, and support team members’ career development; conduct coaching meetings and recommend performance actions, discipline, or termination when appropriate.
Set expectations and goals, assign responsibilities, observe performance, provide feedback, recognize performance, and establish accountability.
Acquire and retain talent, plan for staffing needs, manage candidate pools, participate in interviews, make hiring decisions, and build a diverse pipeline of future leaders.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Complete the Store Manager learning and development program and other required courses, certifications, and training.
Monitor personal performance, seek feedback, pursue self-development, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by the state.
Communicate regularly with team members through individual discussions and group meetings; respond to their questions and concerns.
Assist the Store Manager in planning and communicating company and store strategy.