Store Manager I - Lewiston, ME

TD • Lewiston, ME

2d • $72,280 - $108,160 • Onsite

About The Position

The Store Manager I develops, leads and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees and expenses. The role leads, coaches and motivates the store team to deliver a strong employee and customer experience, achieve performance goals, deepen customer relationships and refer customers to appropriate specialists. The manager oversees store operations, risk controls, customer service, lending activity, staffing, budgets and team development. The position originates loan applications, handles Conditions of Lending, conducts loan closings and maintains active registration with the Nationwide Mortgage Licensing System and Registry (NMLS).

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, store operations and security.
• Ability to manage competing priorities and align efforts with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active NMLS registration; must be eligible for registration as a registered mortgage loan originator.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.
• Ability to meet the position's described physical requirements, including continuous sedentary work, sitting, multitasking, operating standard office equipment and concentrating for long periods; frequent standing and walking; and occasional travel and physical activities such as lifting, bending and reaching.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Manage a small store and team, including hiring, goal-setting, staff development, performance management, compensation decisions, teamwork and disciplinary actions as required.
• Lead and coach service and advice colleagues to improve customer experience, financial confidence, product knowledge and advice-giving conversations.
• Set and achieve store and individual performance metrics, including customer service, business growth, operational excellence, revenue and expense objectives.
• Develop store-specific strategies and use reporting to identify opportunities to acquire customers and deepen relationships that grow deposits, investments and loans.
• Build relationships with customers, prospects, community organizations and centers of influence; promote the bank's presence in the community and generate demand for products and services.
• Partner with specialists and other business lines, including Small Business, Commercial, Consumer Lending, Wealth and Business Banking, to serve customers and grow the store portfolio.
• Handle customer escalations, coach colleagues on problem resolution and personally participate in negotiations and resolutions when needed.
• Oversee store premises, scheduling and complex daily operational and administrative duties.
• Originate loan applications, handle Conditions of Lending and conduct loan closings; maintain active NMLS registration.
• Manage risk and operational controls, ensure accurate customer transactions, apply bank policies and procedures, and escalate non-standard or high-risk activity.
• Lead the overall team by setting objectives, monitoring performance, providing ongoing feedback and reviews, coaching colleagues and ensuring timely performance management.
• Recruit and develop a qualified, diverse workforce; foster teamwork, inclusion, knowledge sharing, change readiness and strong working relationships across teams.
• Maintain awareness of emerging issues, trends and regulatory requirements and assess their potential impact.
• Support customer and colleague experience targets by modeling appropriate behaviors and ensuring the store environment is professional and inviting.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager