Store Manager - The Marketplace at Hilltop
About The Position
Sephora is hiring a Store Manager to lead store operations, develop and coach a diverse team, and elevate the client experience at The Marketplace at Hilltop in Virginia Beach, Virginia. The role oversees daily operations in a high-volume retail environment, drives sales and profitability, builds an inclusive team, and ensures the store meets Sephora’s standards and policies. The position is on-site and requires availability for evenings, weekends, and holidays. Physical requirements include lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for the entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation.
Requirements
- Demonstrated success as a store manager in a high-volume, complex retail or hospitality environment.
- Ability to set strategic direction, champion store culture, drive overall store results, and execute business plans to achieve targets.
- Strong ability to recruit, inspire, and develop talent and foster a collaborative atmosphere.
- Exceptional communication and interpersonal skills, including the ability to build trust and alignment, manage conflict, and facilitate complex discussions.
- Passion for developing others through mentorship, coaching, feedback, and accountability.
- Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations and business growth.
- Availability to work evenings, weekends, and holidays.
- Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for the entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.
Responsibilities
- Oversee daily store operations to deliver a seamless, elevated client experience and drive sales and profitability.
- Coach, inspire, and empower a diverse team, fostering growth, accountability, and achievement of performance goals.
- Attract, recruit, and onboard talent to build an inclusive team that embodies Sephora’s values.
- Conduct performance appraisals and provide real-time feedback and mentorship.
- Promote continuous learning through coaching, open dialogue, and learning resources.
- Deliver outstanding service, resolve client concerns, and drive engagement through loyalty programs and personalized experiences.
- Maintain a visually inspiring, immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
- Optimize inventory and staffing resources while adapting to changing priorities and opportunities.
- Set strategic direction, champion store culture, drive store results, and execute business plans.
Benefits
- Medical, dental, and vision coverage for employees and dependents
- Company-paid disability and life insurance
- 401(k) plan with a 4% match
- Flexible spending account and health savings account programs
- Student Debt Retirement plan, with qualifying student loan payments eligible to earn the Sephora 401(k) match
- Vacation paid time off, sick paid time off, and protected leave
- Training, tuition reimbursement, and leadership development
- 30% discount on merchandise and services
- Opportunities for free products or gratis and flash sale discounts on LVMH brand products
- Free mental health and financial coaching resources with 24/7 access
- Volunteer and donation matching
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
