Open Jobs Store Manager - The Marketplace at Hilltop

Sephora•Virginia Beach, VA

2d•Onsite

About The Position

The Store Manager leads the store’s operations, team, client experience, and community. The role oversees daily operations in a dynamic, high-volume environment, driving sales and profitability while delivering an elevated client experience. The Store Manager recruits, develops, coaches, and empowers a diverse team; supports performance and continuous learning; and ensures the store meets Sephora’s operational, visual, policy, procedure, and brand standards. This position is performed on-site at 741 First Colonial Rd, Virginia Beach, VA 23451. Availability is required for evenings, weekends, and holidays. The role involves lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for an entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $78,200 to $95,750, and employees may also be eligible for bonuses.

Requirements

Demonstrated success in a high-volume, complex retail or hospitality environment.
Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
Ability to recruit, inspire, and develop talent and foster a collaborative atmosphere.
Strong communication and interpersonal skills, including the ability to build trust and alignment with teams and senior leadership.
Ability to manage conflict and facilitate complex discussions.
Passion for developing others through mentorship, coaching, feedback, and a culture of learning and accountability.
Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations and business growth.
Availability to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.

Responsibilities

Oversee daily store operations to deliver a seamless, elevated client experience and drive sales and profitability.
Lead, coach, inspire, and empower a diverse team, fostering growth, accountability, and achievement of performance goals.
Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and delivers signature service.
Conduct performance appraisals and provide actionable feedback and mentorship to support team members’ development and engagement.
Promote continuous learning through coaching, open dialogue, and resources for associates and leaders.
Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
Maintain an inspiring, immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to changing priorities and opportunities.
Build a supportive store community and positively impact the team, clients, and community.

Benefits

Medical, dental, and vision coverage
Employer-paid disability and life insurance
401(k) with 4% match
Flexible spending account (FSA) and health savings account (HSA) programs
Student Debt Retirement plan, with qualifying student loan payments eligible to earn the Sephora 401(k) match
Vacation paid time off, sick paid time off, and protected leave
Training, tuition reimbursement, and leadership development
30% discount on merchandise and services
Opportunities for free products or gratis and flash sale discounts on LVMH brand products
Free mental health and financial coaching resources with 24/7 access to Modern Health and Financial Finesse
Volunteer and donation matching
Potential eligibility for bonuses