Store Manager - Tysons Galleria

Marc Jacobs•McLean, VA

4d•Onsite

About The Position

Marc Jacobs International seeks a Store Manager to lead its Tysons Galleria store in McLean, Virginia. The Store Manager partners with and supports the Sales Supervisor across sales generation, people development, operations, and visual merchandising. The role leads and guides Sales Supervisors, Sales Associates, and Support Associates through communication, training, coaching, and development on the sales floor and in the stock room. The Store Manager also generates an individual share of sales and must be proficient in performing and training POS transactions, handling customer service issues, opening and closing the store, operational practices, and visual merchandising standards. The Store Manager monitors sales performance and key metrics, sets goals and action plans, builds customer loyalty and client relationships, and represents the brand in the local market. The role oversees back-office and inventory activities, store cleanliness and maintenance, product repairs, and adherence to visual presentation and grooming standards. It also leads hiring, onboarding, performance management, employee development, team organization, and communication of brand strategy.

Requirements

Experience in a managerial retail role in a store or boutique setting.
Knowledge of or interest in art, photography, and literature.
Strong understanding of retail store operations and concepts.
Proven ability to lead and motivate a team.

Responsibilities

Monitor KPIs and sales results daily; set goals during morning briefings and create action plans to achieve monthly and annual targets.
Reinforce sales techniques, embody the Selling Ceremony, motivate the team with challenges, and generate personal sales.
Improve data collection and accuracy; develop customer loyalty, recruit new clients through personalized relationships, and reactivate inactive clients.
Propose and support events to develop business and the client database; attend major local events as a Brand Ambassador and build a market network.
Understand local and broader economic conditions and anticipate their potential impact on business.
Know and apply the Store Operation Manual; organize and monitor back-office activities, including stock and cash point operations.
Maintain store cleanliness, facilities, and general maintenance; prepare and monitor rolling and annual fiscal inventories.
Report activity with qualitative comments, create action plans when needed, use relevant reports and company IT tools, and manage client product repairs.
Maintain visual merchandising guidelines and presentation standards; lead by example in appearance and grooming and ensure the team follows uniform and grooming policies.
Provide Head Office with proactive qualitative feedback on products and visual merchandising.
Define staffing needs and candidate profiles, partner with HR in recruitment, source talent, and oversee onboarding and assessment during employees’ first 90 days.
Set and monitor daily and monthly performance targets, build team spirit, recognize strong performance, address underperformance with feedback, and hold monthly one-to-one meetings.
Write and administer corrective actions for staff at all levels.
Create and follow up on individual development plans, coach in the moment, discuss development actions with HR, and identify succession candidates within the store.
Communicate brand strategy, upcoming events, store openings, and company figures; address team questions and concerns about company goals and priorities.
Encourage awareness of competitors, new retail stores, local projects, arts, events, and restaurants.
Prepare monthly schedules, follow up with HR on payroll and attendance, define roles and expectations, and establish the partnership with the Sales Supervisor while developing them for a future Store Manager role.