Sr. Service Technician, Tysons Galleria

Lucid Motors•McLean, VA

About The Position

The Sr. Service Technician is a mobile field-service role responsible for traveling to client locations to diagnose, maintain, and repair Lucid Motors vehicles. Lucid provides a service van or truck and the necessary tools. The technician works independently and as part of a team, with support from the nearest service location, and provides service at partner locations and Service Centers. The position requires planning travel and visit duration, documenting customer and vehicle interactions, communicating with customers and service-team members, and handling service-advisor and parts-department tasks.

Requirements

At least 4 years of experience as a Service Technician or Diagnosis Technician.
Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
Prior experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric-vehicle powertrains.
Experience in luxury automobile repair environments.
Ability to work independently and as part of a team; self-sufficient and highly organized.
Customer-facing experience with excellent written and verbal communication skills.
Proficiency in Microsoft Office and ability to learn proprietary DMS software.
Ability to communicate effectively, verbally and in writing, with the Field Engineering Team about preliminary vehicle diagnoses.
EPA 609 Certification.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid Training upon hire.

Nice To Haves

Previous Mobile Service Technician experience.
ASE Certified Master Technician.

Responsibilities

Repair electro-mechanical issues and perform diagnostics.
Perform advanced electric-vehicle repairs at partner locations and Service Centers.
Maintain knowledge of high-voltage, low-voltage, and general electric-vehicle systems.
Follow repair-order documentation procedures, including The Three C's.
Use the appropriate software suite to document customer and vehicle interactions completely.
Communicate and collaborate with service-team members, including advisors and managers, and with customers.
Perform Service Advisor duties and parts-department tasks, including ordering, returns, and inventory management.
Document client concerns for diagnosis and repair.
Invoice customers and collect payment.
Answer phones, schedule appointments where needed, and update customers on repair status or follow up after repairs.
Review appointment schedules and plan travel time and visit duration for mobile services.
Travel within the assigned territory and to other service locations.
Perform other duties as assigned.