Sr. Service Technician, Tysons Galleria

Lucid Motors • McLean, VA

3d • $36 - $50

About The Position

The Sr. Service Technician is a field-service role responsible for traveling to client locations to diagnose, maintain, and repair Lucid vehicles. The technician performs advanced electric-vehicle repairs at partner locations and Service Centers, working independently and with support from the nearest service location. Lucid provides a service van or truck and the tools needed for the role. The position also includes customer-service, service-advisor, parts, documentation, scheduling, invoicing, and payment-collection duties.

Requirements

• At least 4 years of experience as a Service Technician or Diagnosis Technician.
• Required ASE certifications: A4, A5, A6, A7, A8, L3, and L4-ADAS.
• Experience diagnosing and repairing high-voltage systems, low-voltage systems, and electric-vehicle powertrains.
• Experience in luxury automobile repair environments.
• Ability to work independently and as part of a team; self-sufficient and highly organized.
• Customer-facing experience with excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn proprietary DMS software.
• Ability to communicate effectively, verbally and in writing, with the Field Engineering Team about preliminary vehicle diagnoses.
• EPA 609 Certification.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver's license with no suspensions within the past year. Drivers under 21 must have held a driver's license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

• Previous Mobile Service Technician experience.
• ASE Certified Master Technician.

Responsibilities

• Diagnose and repair electro-mechanical issues.
• Perform advanced EV repairs at partner locations and Service Centers.
• Maintain knowledge of high-voltage, low-voltage, and general electric-vehicle systems.
• Follow correct repair-order documentation procedures, including the Three C's.
• Use the appropriate software suite to document customer vehicle interactions completely and accurately.
• Communicate and collaborate with service team members, including advisors and managers, and with customers.
• Perform Service Advisor functions and parts-department duties, including ordering, returns, and inventory management.
• Document client concerns accurately for diagnosis and repair.
• Invoice customers and collect payment.
• Perform customer-service duties, including answering phones, scheduling appointments where needed, and updating customers on repair status or following up after repairs.
• Review appointment schedules to plan travel time and visit duration for mobile services.
• Travel within the assigned territory and to other service locations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid's equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed