Service Technician (Residences at Galleria)
About The Position
The Service Technician supports maintenance operations at the community by completing service requests, maintaining the property’s physical condition, and assisting with preventative maintenance and apartment turns. The position works under the direction of the Service Manager and contributes to the community’s service quality and safety. Duties include general maintenance and repairs such as plumbing, electrical work, HVAC support, appliance repair, and minor carpentry. The technician assists with preventative maintenance and apartment preparation for new residents, and maintains grounds, common areas, amenities, and dumpster areas. The role also involves maintaining tools and work areas, operating maintenance equipment and property vehicles, supporting seasonal needs such as snow and ice removal, and safely handling maintenance materials and chemicals. The technician follows company policies, OSHA guidelines, and safe work practices; reports hazards and incidents; communicates with the Service Manager about service issues and priorities; and interacts professionally with residents, team members, and vendors. The position provides courteous and responsive resident service, completes required training, and performs other duties as assigned. It is designated safety-sensitive. Work may take place indoors and outdoors in varying weather conditions, and the employee must be able to navigate all areas of the community and meet the role’s physical demands, with or without reasonable accommodation.
Requirements
- Basic knowledge of maintenance trades, including electrical, plumbing, HVAC, and general repairs.
- Ability to use maintenance tools, equipment, and small motorized equipment.
- Strong problem-solving skills and ability to seek guidance when needed.
- Good communication and customer service skills.
- Ability to be on-call and respond to emergencies as required.
- Willingness to adjust work schedule to complete assignments as needed.
- Valid driver’s license and reliable transportation.
- Ability to operate property equipment and vehicles, including golf carts where applicable.
- Ability to meet the physical demands of the role, including lifting, carrying, and working in various positions and environments, with or without reasonable accommodation.
- Ability to work indoors and outdoors in varying weather conditions and navigate all areas of the community.
- Must not be under the influence of alcohol or drugs while at work due to the safety-sensitive nature of the position.
Nice To Haves
- EPA Type I & II or Universal EPA certification.
Responsibilities
- Complete service requests in a timely and professional manner.
- Perform general maintenance and repairs, including plumbing, electrical, HVAC support, appliance repair, and minor carpentry.
- Assist with preventative maintenance tasks and property upkeep.
- Support apartment turn processes, including preparing vacant apartments for new residents.
- Maintain grounds, common areas, amenities, and dumpster areas to company standards.
- Keep tools, equipment, and work areas clean and organized.
- Operate and maintain maintenance equipment, tools, and property vehicles, including golf carts where applicable.
- Support seasonal property needs, including snow and ice removal.
- Handle maintenance materials and chemicals safely and in accordance with company standards.
- Follow company policies, OSHA guidelines, and safe work practices; promote safety awareness and report hazards, unsafe conditions, or incidents.
- Work under the Service Manager’s direction and communicate regularly about service issues and priorities.
- Notify the Service Manager or Community Manager when additional guidance or support is needed.
- Maintain professional and courteous interactions with residents, team members, and vendors.
- Assist other team members as needed to support property operations.
- Provide courteous, responsive, high-quality service to residents and communicate clearly about service requests and maintenance activities.
- Support a positive community environment through professional appearance and behavior.
- Complete required training courses, participate in ongoing professional development, and perform other duties as assigned.
Benefits
- 401(k) with company match
- Medical, dental, and vision insurance
- Company-paid life insurance
- Employee Assistance Program (EAP) for the employee and household
- Generous PTO plan with flexible use for vacation, sick time, and personal needs
- Paid holidays and early close days throughout the year
- Birthday time off
- Parental leave
- Ongoing training and development opportunities, including support for relevant industry certifications
- Apartment rental discount
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
