Service Technician (Residences at Galleria)

Block Real Estate Services • Overland Park, KS

2d

About The Position

The Service Technician supports maintenance operations at Residences at Galleria by completing service requests, maintaining the community’s physical condition, and assisting with preventative maintenance and apartment turns. The role works under the direction of the Service Manager and contributes to service quality and safety throughout the community.

Responsibilities include completing general maintenance and repairs, supporting vacant-unit preparation, maintaining grounds and shared areas, operating and caring for maintenance tools and equipment, and helping address seasonal property needs. The technician follows company policies, OSHA guidelines, and safe work practices, and reports hazards or incidents. The role also involves communicating with residents and colleagues, providing courteous and responsive service, completing required training, and performing other duties as assigned.

The position may require on-call emergency response and schedule adjustments to complete assignments. It involves working indoors and outdoors in varying weather conditions and performing physical tasks such as lifting, carrying, and working in different positions and environments, with or without reasonable accommodation. This is designated as a safety-sensitive position.

Requirements

• Basic knowledge of maintenance trades, including electrical, plumbing, HVAC, and general repairs.
• Ability to use maintenance tools, equipment, and small motorized equipment.
• Strong problem-solving skills and ability to seek guidance when needed.
• Good communication and customer service skills.
• Ability to be on-call and respond to emergencies as required.
• Willingness to adjust work schedule to complete assignments as needed.
• Valid driver’s license and reliable transportation.
• Ability to operate property equipment and vehicles, including golf carts where applicable.
• Ability to perform the physical demands of the role, including lifting, carrying, and working in various positions and environments, with or without reasonable accommodation.
• Ability to work indoors and outdoors in varying weather conditions and navigate all areas of the community.
• Must not be under the influence of alcohol or drugs while at work, as the position is designated safety-sensitive.

Nice To Haves

• EPA Type I & II or Universal EPA certification is preferred but not required.

Responsibilities

• Complete service requests in a timely and professional manner.
• Perform general maintenance and repairs, including plumbing, electrical, HVAC support, appliance repair, and minor carpentry.
• Assist with preventative maintenance and property upkeep.
• Support apartment turns, including preparing vacant apartments for new residents.
• Maintain grounds, common areas, amenities, and dumpster areas to company standards.
• Keep tools, equipment, and work areas clean and organized.
• Operate and maintain maintenance equipment, tools, and property vehicles, including golf carts where applicable.
• Support seasonal property needs, including snow and ice removal.
• Handle maintenance materials and chemicals safely and according to company standards.
• Follow company policies, OSHA guidelines, and safe work practices; promote safety and report hazards, unsafe conditions, or incidents.
• Work under the direction of the Service Manager and communicate about service issues and priorities.
• Notify the Service Manager or Community Manager when additional guidance or support is needed.
• Maintain professional and courteous interactions with residents, team members, and vendors.
• Assist other team members as needed to support property operations.
• Provide courteous, responsive, high-quality service to residents and communicate clearly about service requests and maintenance activities.
• Support a positive community environment through professional appearance and behavior.
• Complete required training and participate in ongoing professional development.
• Perform other duties as assigned.

Benefits

• 401(k) with company match
• Medical, dental, and vision insurance
• Company-paid life insurance
• Employee Assistance Program (EAP) for you and your household
• Generous PTO plan with flexible use for vacation, sick time, and personal needs
• Paid holidays and early close days throughout the year
• Birthday time off
• Parental leave
• Ongoing training and development opportunities, including support for relevant industry certifications
• Apartment rental discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed