Store Manager - South Bay Galleria

Macy's•Redondo Beach, CA

11d•$108,790 - $273,900

About The Position

The Store Manager leads sales and customer service efforts at Macy’s and oversees store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. The role develops the team through training, coaching, and recognition, while ensuring store performance and customer readiness. The Store Manager drives a customer-centric selling culture, develops sales-focused leaders, ensures effective execution of company initiatives, and monitors business results. They recruit, train, coach, evaluate, and develop colleagues; support career progression and retention; resolve colleague concerns; and lead the team in community initiatives. Additional duties may be assigned.

Requirements

High school diploma or equivalent work experience in a related field.
At least 5 years of direct experience.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform the physical demands of the position, including heavy lifting, constant movement, standing, and reaching.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, and climb ladders; may need to reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Team development, including recognizing potential and helping colleagues reach goals and perform to their abilities.
Drive for results and ability to meet or exceed targets and complete critical activities.
Strategic impact, including visualizing, planning, and leading execution of critical strategies.
Collaboration and ability to lead employees across functions in communication, coordination, and problem-solving.
Team alignment and ability to motivate and empower colleagues toward a shared vision.
Prioritization and ability to assess the importance of activities, adjust workloads, and achieve goals.

Responsibilities

Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
Develop the team through coaching, follow-up, recognition, and leadership development.
Ensure weekly business reviews are completed by the leadership team and support action plans to address deficiencies.
Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
Manage hours, attendance, and weekend hours utilization.
Coach the leadership team to achieve Colleague Star Reward goals and communicate the benefits of the program.
Lead delivery of company initiatives and communicate objectives and priorities to the team.
Promote shortage prevention and ensure compliance with policies and procedures.
Coach professional and hourly colleagues to deliver selling behaviors that enhance the customer experience.
Mentor Sales & Customer Service Managers in coaching colleagues using weekly sales reports and formal and informal observations.
Review reports and colleague observations, provide constructive feedback to leaders, and identify improvement opportunities.
Recognize successful selling behaviors and coach the store team to improve sales performance.
Maintain an active supervisory presence throughout the store and high standards of customer readiness.
Ensure the store is clean, organized, and easy to shop.
Recruit qualified sales-focused leaders and build a talent pipeline for future advancement and promotion.
Ensure timely completion of required training and leadership engagement with new hires.
Execute recognition programs and lead engaging storewide rallies.
Fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas.
Hold the leadership team accountable for consistent coaching.
Analyze colleague talent and establish career progression plans for key positions to retain talent and reduce turnover.
Use talent strategies and tools to develop, promote, and advance colleagues.
Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
Manage the team to meet or exceed performance and behavioral expectations.
Address colleague complaints and resolve problems.
Lead the team in supporting local community initiatives.
Maintain regular, dependable attendance and punctuality.
Foster an accepting and respectful environment that strengthens relationships and supports authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement