Store Manager - South Bay Galleria
About The Position
The Store Manager leads sales and customer service efforts at Macy’s and oversees all aspects of store operations, including selling and service, merchandising, sales promotion, store maintenance, expense management, shortage prevention, and sales support functions. The Store Manager develops the team through training, coaching, and development, and performs additional duties as assigned. The role drives sales and customer experience, develops colleagues and leaders, supports talent growth and retention, and ensures consistent execution of company initiatives and operating standards. The Store Manager also maintains an organized, customer-ready store, leads local community involvement, and addresses colleague performance, complaints, and workplace expectations.
Requirements
- High school diploma or equivalent work experience in a related field.
- 5+ years of direct experience.
- Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
- Ability to perform the physical requirements of the position, including heavy lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 30 lbs.; stooping, kneeling, crouching, and climbing ladders.
- May need to reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Drive sales by fostering a customer-centric selling culture and identifying business-driving opportunities.
- Develop the team through coaching, follow-up, recognition, training, and leadership development.
- Ensure the leadership team completes weekly business reviews and supports action plans to address deficiencies.
- Ensure consistent execution of merchandise presentation, sales events, sizing, pricing, and signing standards.
- Manage hours by promoting strong attendance and effective use of weekend hours.
- Coach the leadership team to achieve Colleague Star Reward goals and communicate company initiatives, objectives, and priorities.
- Establish awareness and effectiveness in shortage prevention and ensure compliance with policies and procedures.
- Coach Professional and Hourly Colleagues to deliver selling behaviors that enhance the customer experience.
- Mentor Sales & Customer Service Managers in coaching colleagues using weekly Sales Reports and formal and informal observations.
- Review reports and colleague observations, provide constructive feedback to leaders, and identify areas for improvement.
- Recognize successful selling behaviors and coach the store team to improve sales performance.
- Maintain an active supervisory presence and ensure a clean, organized, customer-ready store environment.
- Recruit qualified sales-focused leaders and build a talent pipeline for advancement and promotion.
- Ensure timely completion of required training and leadership engagement with new hires.
- Execute recognition programs and energize and engage storewide rallies.
- Fill open positions, prioritizing internal colleagues for Customer Experience, Commission, and Specialized Selling areas.
- Hold the leadership team accountable for consistent coaching and conduct ongoing talent analysis and career planning.
- Use talent strategies and tools to develop colleagues and support promotion and advancement.
- Interview, hire, train, coach, develop, coordinate, evaluate, and discipline colleagues.
- Manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve colleague problems.
- Lead the team in supporting local community initiatives.
- Maintain regular, dependable attendance and punctuality.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Perform other duties as assigned.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
