Assistant Store Manager 1219 West Bend

CNG Holdings, Inc.•Germantown, WI

About The Position

The Assistant Store Manager is a frontline brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, brands within CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory compliance. The Assistant Store Manager serves and educates customers about available financial products and services, handles customer inquiries and concerns, processes transactions, and performs cash-handling and store operations duties. The position may require travel to stores within the assigned district, travel to neighboring districts, and overnight travel. The role works assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation in compliance with company policy; public transportation and transportation from family or friends do not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to travel to stores within the assigned district using a personal vehicle; neighboring-district and overnight travel may be required.
Must be able to work assigned shifts as scheduled.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling is preferred.

Responsibilities

Present and explain product and service options that meet customers’ needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when they cannot be resolved directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from a secure safe to a cash drawer; and perform other cash-handling duties, potentially including bank deposits or pickups.
Balance individual batch receipts against store sales reports at the end of the day and assist with resolving over/short discrepancies.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts or overnight may also be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.