Assistant Store Manager 1219 West Bend

CNG Holdings•West Bend, WI

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and core values while ensuring outstanding customer service and regulatory compliance. The position serves and educates customers on financial products and services, resolves or escalates issues, processes transactions, and handles cash and daily balancing activities. The role works in a call center, retail, or office environment and requires travel to stores within the assigned district, with possible travel to neighboring districts and overnight travel. Assigned shifts must be worked as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Reliable personal transportation in compliance with company policy; public transportation or transportation from family or friends does not qualify.
Maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling.

Responsibilities

Serve and educate customers by presenting product and service options that meet their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, customer applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and diffuse customer complaints.
Handle and count currency, cash, and coins; manage a cash drawer; move cash from the secure safe to the cash drawer; and perform other cash-handling duties.
Make bank deposits or bank pickups when assigned.
Balance individual batch receipts with store sales reports at the end of the day and assist with resolving overages or shortages.
Perform customer verifications to validate information provided.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree acknowledgments on time.
Travel to stores within the assigned district, and possibly to neighboring districts, using a personal vehicle.
Perform other duties as assigned.