Emerging Store Manager

Walgreens•Des Moines, IA

7d•$47,000 - $72,000

About The Position

The Emerging Store Manager supervises customer service associates and designated hitters and is responsible for managing the store’s front end while making recommendations on overall Pharmacy and Retail Store operations. The role supports the Store Manager in achieving company deliverables, works an alternate schedule with minimal overlap, and assumes responsibility for store activities when the Store Manager is absent. It helps ensure proper merchandising and asset protection while improving sales and profitability. The position leads store team members through recruitment, hiring, training, coaching, performance management, and discipline. It oversees customer experience, daily operations and scheduling, cash management and bookkeeping, inventory, store presentation and maintenance, safety, compliance, and team members’ use of technology. The Emerging Store Manager analyzes financial and performance data, develops action plans, collaborates with the Store Manager on sales and store improvement initiatives, and supports Pharmacy operations during busy periods, including serving as a pharmacy technician when necessary. The role requires completing the Store Manager learning and development program and other assigned training, maintaining an Individual Development Plan, and obtaining and maintaining a valid pharmacy technician license when required by state. It also requires regular communication with team members and assisting the Store Manager with communicating company and store strategy. The position requires willingness to work a flexible schedule, including extended days, evenings, and weekends, and to accept a Store Manager promotion that may require relocation.

Requirements

Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR high school diploma/GED and two years of supervisory experience. Supervisory experience does not require direct reports.
Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
Completion of the Store Manager training program (LEAP), or willingness to complete Walgreens Leadership Essentials training within 12 weeks of starting in the Emerging Store Manager role for individuals placed in the role on or after June 1, 2021.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept promotion to a Store Manager position if offered; promotion could require relocation to a different store.
Ability to transfer to other Walgreens retail assets within the same hiring Area.
Obtain and maintain a valid pharmacy technician license when required by state.

Nice To Haves

Bachelor’s degree.
For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
For external candidates: business major and prior retail or food industry experience.

Responsibilities

Supervise customer service associates and designated hitters and manage the front end of the store.
Support the Store Manager in operating the store and achieving company deliverables; assume responsibility for store activities in the Store Manager’s absence.
Lead team member recruitment, hiring, training, coaching, performance management, and discipline.
Engage customers and patients, resolve complaints, model customer service practices, and improve customer service metrics.
Assign and delegate daily work; oversee opening, closing, shift changes, time records, time off, and scheduling coverage.
Collaborate with external partners and support community outreach opportunities with the Pharmacy Operations Manager.
Use data, analysis, team input, operating statements, and key performance indicators to identify issues and create action plans for store improvement.
Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
Oversee front-end and pharmacy inventory, resets, revisions, price changes, trend analysis, and corrective action plans.
Carry out operational feedback from the Store Manager and District Manager through delegation and supervision.
Maintain a clean and presentable store, manage repairs and maintenance, and respond to emergencies.
Ensure team members understand store computer and technology systems and software.
Promote team member safety and well-being and use the Security Operations Center effectively.
Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Complete special assignments and other tasks as assigned.
Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
Develop team members through mentoring, coaching, feedback, recognition, and career development support.
Build staffing and talent pipelines, anticipate staffing needs, participate in interviews, and make hiring decisions.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Establish accountability through clear expectations, performance plans, and constructive discipline.
Complete required learning and development courses and training, monitor personal performance, seek feedback, and maintain an Individual Development Plan.
Obtain and maintain a valid pharmacy technician license when required by state.
Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager in communicating company and store strategy.