Store Operations Manager

Tractor Supply Company•Beebe, AR

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment by coaching Operations Team Members and supporting the Store Manager. The manager leads and follows up on operational routines, maintains store and outside-area standards, oversees inventory-control processes, and supports planning, prioritization, delegation, safety, compliance, and financial results. The position also operates store equipment as needed, assists customers with loading purchases, completes related documentation, and obtains licenses or certifications as required by the business. Other duties may be assigned.

Requirements

Previous retail leadership experience.
At least 18 years of age.
Valid driver’s license.
High school diploma or equivalent.
Ability to read, write, and count accurately.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to work in a fast-paced environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to read, write, count, and complete documentation accurately; communicate effectively in writing and verbally; and process information and merchandise through the point-of-sale system.
Ability to complete training and certification to dispense propane and to dispense propane.
Ability to complete required training and certification for various business needs.
Ability to travel as required to support district needs and to drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain Store recovery standards.
Oversee the Inventory Control Specialist, including weekly checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory-control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot/FOD presentation and signage, backroom, dock, assembly area, shelters, containers, feed centers, and related outside standards.
Own damage feed/food markdown execution and follow-up, as well as Styrofoam block, pallet, and wood crate processes.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
Complete related documentation accurately and on time, and obtain licenses or certifications as needed by the business.
Perform other duties as assigned.