Assistant Store Manager - 6904

CNG Holdings, Inc.•Texarkana, TX

About The Position

The Assistant Store Manager is a front-line brand ambassador for Check N Go, Allied Cash Advance, or Cash Store, all part of CNG Holdings, Inc. The role supports the company’s mission and values while ensuring outstanding customer service and regulatory excellence. The Assistant Store Manager serves and educates customers about available financial products and services, handles transactions and cash, responds to customer questions and concerns, and follows applicable regulations and company procedures. The position may involve travel to stores within an assigned district, neighboring districts, and occasional overnight travel. The role is performed in a call center, retail, or office environment and requires working assigned shifts as scheduled.

Requirements

High school diploma, GED, or equivalent experience.
Strong customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, and work autonomously.
Must have reliable personal transportation meeting company policy; public transportation and transportation from family or friends may not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusiveness, transparency, and focus.
Ability to travel to all stores within the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Must be able to work assigned shifts as scheduled.
Must be able to lift up to 50 pounds, with or without reasonable accommodation.

Nice To Haves

At least one year of experience in sales, customer service, and/or cash handling.

Responsibilities

Present and explain available products and services to customers based on their needs.
Escalate customer issues to the Store Manager, District Director of Operations, or corporate office when unable to resolve them directly.
Answer telephone inquiries about general questions, applications, requests, and other issues.
Make outbound customer sales, courtesy, and collection calls in accordance with federal regulations, operating procedures, and district or region expectations.
Respond professionally and accurately, explain possible solutions, and help customers feel supported and valued.
Use active listening to confirm or clarify information and de-escalate customer complaints.
Handle and count cash and coins, manage a cash drawer, count deposits, move cash from the secure safe to the drawer, and complete other cash-handling duties; may make bank deposits or pick up bank funds.
Balance batch receipts against store sales reports at day’s end and help resolve overages or shortages.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Travel to stores within the assigned district and, as needed, neighboring districts; overnight travel may be required.
Work assigned shifts as scheduled.
Perform other duties as assigned.