Emerging Store Manager
About The Position
The Emerging Store Manager supports the Store Manager in the overall operation of a Walgreens store and assumes responsibility for store activities when the Store Manager is absent. The role manages the front end and makes recommendations regarding Pharmacy and Retail Store operations, merchandising, asset protection, sales, and profitability. The position works an alternate schedule with minimal overlap with the Store Manager. The Emerging Store Manager supervises customer service associates, designated hitters, and other team members. Responsibilities include staffing, hiring, training, coaching, performance management, scheduling, and discipline. The role also supports customer service, store operations, business performance, inventory and cash controls, safety, regulatory compliance, and communication with store teams and external partners. The role requires completing the Store Manager learning and development program and other assigned training. A valid pharmacy technician license must be obtained and maintained where required by the state. The position may require working extended days, evenings, and weekends, and willingness to accept a Store Manager promotion that may involve relocation.
Requirements
- Bachelor’s degree with a solid academic record, any major; OR satisfactory completion of a Walgreens Community Internship Program; OR a high school diploma/GED and two years of experience in a supervisory position. Supervisory experience does not require direct reports.
- Demonstrated leadership abilities, professional business ethics, self-motivation, strong communication skills, and strong business acumen.
- Completion of the Store Manager training program (LEAP), or willingness for individuals placed in the ESM role on or after June 1, 2021, to complete Walgreens Leadership Essentials training within 12 weeks of the ESM start date.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including extended days, evenings, and weekends.
- Willingness to accept promotion to Store Manager if offered, potentially requiring relocation to another store.
- Ability to transfer to other Walgreens retail assets within the same hiring area.
Nice To Haves
- Bachelor’s degree.
- For internal candidates: management experience, including supervising others, managing and assigning work, and experience across both front-end and pharmacy.
- For external candidates: business major and prior retail or food industry experience.
Responsibilities
- Support the Store Manager in overall store operations and assume responsibility for store activities in the Store Manager’s absence.
- Supervise customer service associates, designated hitters, and other team members; assign and delegate daily work and manage store coverage.
- Engage customers and patients, resolve complaints, model customer service practices, coach team members, and improve customer service metrics.
- Manage store scheduling, shift changes, time records, time-off approvals, and scheduling conflicts.
- Collaborate with external partners and support community outreach opportunities for Pharmacy Operations.
- Use data, analysis, team member input, operating statements, and performance indicators to make decisions and create business improvement action plans.
- Supervise cash management, including register counts, bank withdrawals, armored car pickups, safe deposits, change orders, and bookkeeping.
- Oversee front-end and pharmacy inventory, resets, revisions, price changes, inventory trend analysis, and related corrective action plans.
- Ensure execution of operational feedback from the Store Manager and District Manager.
- Maintain clean and presentable store interiors and exteriors, manage repairs and maintenance, and respond to emergencies.
- Ensure team members can use required computer and technology systems and software.
- Promote team member safety and well-being, including effective use of the Security Operations Center.
- Ensure compliance with company policies and applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
- Support Pharmacy during busy periods, including serving as a pharmacy technician when necessary.
- Lead, train, mentor, coach, and support team members’ career development; manage performance, discipline, and recommendations regarding termination when appropriate.
- Recruit and retain talent, maintain staffing and leadership pipelines, anticipate staffing needs, manage candidate pools, participate in interviews, and make hiring decisions.
- Follow company and legal requirements for selection, recruitment, record retention, and training; establish accountability through expectations and performance management.
- Complete the Store Manager learning and development program, required courses and certifications, and assigned training; maintain an Individual Development Plan and pursue continuous feedback.
- Obtain and maintain a valid pharmacy technician license when required by the state.
- Communicate regularly with team members, respond to questions and concerns, and assist the Store Manager with communicating company and store strategy.
- Complete special assignments and other tasks as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
