Service Manager Jobs

About The Position

Requirements

• Must be at least 18 years old.
• High school diploma or GED.
• Experience with sales, marketing, and office administration.
• Experience supervising, coaching, and developing staff.
• At least 3 years of experience in a management role.
• Must meet physical job requirements and safely perform job duties with or without accommodations.
• Safely use a ladder within the manufacturer's weight capacity.
• Lift and carry up to 50 pounds.
• Ability to work in all types of weather conditions.

Nice To Haves

• College degree preferred.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints, investigate concerns, and resolve customer service issues.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies, and materials required for service work.
• Create a positive work environment.
• Attract and select high-caliber employees while maintaining qualified staff.
• Manage performance and motivate service staff.
• Follow and enforce work procedures, prepare work schedules, and expedite workflow for subordinates.
• Maintain appropriate certification and licensing as required by the state or branch management.
• Coordinate training and licensing of new and existing service personnel.
• Coordinate and/or provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and examine work for accuracy and neatness.
• Maintain records of commercial vehicle licenses and pest control licenses.
• Assist the General/Branch Manager with other assigned duties.
• Work weekends as necessary to assist technicians.
• Perform supervisory functions needed to manage assigned personnel effectively and efficiently.

Benefits

• Competitive pay plus bonus.
• Annual salary of $58,000–$60,000.
• Comprehensive benefits package including medical, dental, and vision.
• Company-paid life and AD&D insurance.
• 401(k) plan with company match up to 6%.
• Employee stock purchase plan.
• Paid time off and holidays.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Opportunity to advance within the company.
• Recognition for a job well done.
• Friendly work environment.
• Opportunity for professional growth.