JCB Service Manager

Briggs Industrial Solutions•Orlando, FL

3d•Onsite

About The Position

The JCB Service Manager leads the Service Department’s people, strategy, and financial performance. The role is responsible for P&L management, pricing, processes, training, quality, productivity, and the overall customer experience. The manager develops an accountable team, champions workplace safety, builds trusted customer relationships, supports revenue growth, and manages fleet and department expenses. The role also partners across the business to deliver results.

Requirements

Leadership or supervisory experience and the ability to coach, develop, motivate, and hold teams accountable.
Strong business judgment and understanding of financial performance, customer service, operations, and problem solving.
Excellent communication and relationship-building skills.
Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.

Nice To Haves

Two or more years of experience in Heavy Construction, Earth and Ag repair, or a related industry.
Mechanical aptitude and technical knowledge.

Responsibilities

Lead the Service Department’s people, strategy, and financial performance, including P&L management, pricing, processes, training, quality, productivity, and customer experience.
Hire, coach, develop, and motivate team members, hold the team accountable, and create opportunities for people to grow and perform at their best.
Lead safety meetings, reinforce near-miss reporting, partner on incident investigations, and maintain a safety-focused work environment.
Build customer relationships through regular visits and hands-on problem solving.
Manage key accounts, support revenue growth, and control fleet and department expenses.
Partner across the business to deliver results.