JCB Service Manager

Briggs Industrial Solutions•Tampa, FL

7d•Onsite

About The Position

As a Service Manager, you will lead the Service Department team and help keep customers’ businesses moving. You will develop employees, foster a culture of accountability, teamwork, safety, and quality, and oversee department performance. The role includes managing profitability, budgets, service operations, workflow, and resources; building customer relationships; and working with Sales to identify growth opportunities. You will also promote safety, oversee service vehicles and equipment, and ensure company standards and procedures are followed.

Requirements

Strong leadership and business skills, including the ability to coach others, manage financial performance, solve problems, and develop a team.
Excellent communication, customer service, and relationship-building skills.
Proficiency in Microsoft Office.
Ability to make sound, thoughtful decisions.
Hands-on, safety-minded approach to leadership.
Ability to perform physical tasks, including frequent standing, walking, bending, and lifting up to 40 pounds.

Nice To Haves

Previous leadership experience.
At least 2 years in forklift repair or a related industry.

Responsibilities

Lead, coach, and develop the Service Department team.
Build a culture of accountability, teamwork, safety, and pride in quality work.
Manage department performance, including profitability, budgets, service operations, workflow efficiency, and resources.
Build customer relationships through regular visits, clear communication, and thoughtful problem-solving.
Partner with Sales to identify opportunities for growth.
Promote a Safety First culture.
Oversee service vehicles and equipment.
Ensure the team follows company standards, safety procedures, and operational best practices.