JCB Service Manager

Sammons Warehouse Solutions•Tampa, FL

8d•Onsite

About The Position

The Service Manager leads the Service Department team and oversees service operations, department performance, customer relationships, safety, and resources. The role is responsible for developing employees and fostering accountability, teamwork, safety, and quality work. The manager works with Sales to identify growth opportunities and helps ensure service operations run effectively.

Requirements

Previous leadership experience is a plus.
At least 2 years in forklift repair or a related industry is a plus.
Strong leadership and business skills, including the ability to coach others, manage financial performance, solve problems, and support team performance.
Excellent communication, customer service, and relationship-building skills.
Proficiency in Microsoft Office.
Ability to make sound, thoughtful decisions.
Hands-on, safety-minded approach to leadership.
Ability to perform frequent standing, walking, and bending, and lift up to 40 pounds.

Nice To Haves

Previous leadership experience.
At least 2 years in forklift repair or a related industry.

Responsibilities

Lead, coach, and develop the Service Department team and build a culture of accountability, teamwork, safety, and pride in quality work.
Manage department performance, including profitability, budgets, service operations, workflow efficiency, and resources.
Build customer relationships through regular visits, clear communication, and thoughtful problem-solving.
Partner with Sales to identify opportunities for growth.
Champion a Safety First culture and oversee service vehicles and equipment.
Ensure the team follows company standards, safety procedures, and operational best practices.