JCB Service Manager

Sammons Warehouse Solutions • Orlando, FL

4d • Onsite

About The Position

The JCB Service Manager leads the Service Department’s people, strategy, and financial performance. The role oversees P&L management, pricing, processes, training, quality, productivity, and customer experience while building an accountable team and fostering employee development. The manager champions a Safety First culture and develops trusted customer relationships through regular visits and hands-on problem solving. The position also supports revenue growth, manages key accounts and department expenses, and partners across the business to deliver results.

Requirements

• Leadership or supervisory experience, with the ability to coach, develop, motivate, and hold teams accountable.
• Strong business judgment and understanding of financial performance, customer service, operations, and problem solving.
• Excellent communication and relationship-building skills.
• Proficiency in Microsoft Outlook, Excel, PowerPoint, and Word.

Nice To Haves

• At least 2 years of experience in Heavy Construction/Earth and Ag repair or a related industry.
• Mechanical aptitude and technical knowledge.

Responsibilities

• Lead the Service Department’s people, strategy, and financial performance, including P&L management, pricing, processes, training, quality, productivity, and customer experience.
• Hire, coach, develop, and motivate team members; create opportunities for them to grow and perform at their best.
• Champion safety by leading safety meetings, reinforcing near-miss reporting, partnering on incident investigations, and promoting personal responsibility for safe work.
• Build customer relationships through regular visits and hands-on problem solving.
• Manage key accounts, support revenue growth, control fleet and department expenses, and partner across the business to deliver results.

Benefits

• Competitive pay and performance-based bonuses.
• Employee Stock Ownership Plan (ESOP) retirement savings at no cost to the employee.
• 401(k).
• Training and tuition reimbursement.
• Work/life balance.
• Paid holidays and time off.
• Health and wellness benefits.
• Tool benefits, PPE/uniforms, and a safety boot program.
• Company-paid life and short-term disability insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed