Service Manager

HomeTeam Pest Defense • Fayetteville, NC

8d

About The Position

The Service Manager oversees service operations and personnel, ensuring assigned daily revenue is completed and maintaining high service quality. The role standardizes and reviews pest control technician routes, handles customer concerns, supports technicians in the field, and manages supplies and equipment. The Service Manager recruits, selects, trains, supervises, and motivates service staff; prepares schedules, enforces procedures, and reviews work. The position also maintains required certifications, licenses, inventory records, and vehicle inspections, and assists the General/Branch Manager with other assigned duties. Weekend work may be necessary to support technicians.

Requirements

• Must be at least 18 years old.
• High school diploma or GED.
• Experience with sales, marketing, and office administration.
• Experience supervising, coaching, and developing staff.
• At least 3 years of experience in a management role.
• Must meet physical job requirements and safely perform job duties with or without accommodations.
• Safely use a ladder within the manufacturer's weight capacity.
• Lift and carry up to 50 pounds.
• Ability to work in all types of weather conditions.

Nice To Haves

• College degree preferred.

Responsibilities

• Ensure daily assigned revenue is completed.
• Maintain a high level of service quality.
• Standardize pest control technician service routes to improve route density.
• Schedule and review daily routes with technicians.
• Handle customer complaints, investigate concerns, and resolve customer service issues.
• Assist technicians with field service requests and delinquent accounts.
• Order and maintain equipment, supplies, and materials required for service work.
• Create a positive work environment.
• Attract and select high-caliber employees while maintaining qualified staff.
• Manage performance and motivate service staff.
• Follow and enforce work procedures, prepare work schedules, and expedite workflow for subordinates.
• Maintain appropriate certification and licensing as required by the state or branch management.
• Coordinate training and licensing of new and existing service personnel.
• Coordinate and/or provide continuing training as needed.
• Maintain truck inventory records and perform periodic inspections.
• Delegate duties and examine work for accuracy and neatness.
• Maintain records of commercial vehicle licenses and pest control licenses.
• Assist the General/Branch Manager with other assigned duties.
• Work weekends as necessary to assist technicians.
• Perform supervisory functions needed to manage assigned personnel effectively and efficiently.

Benefits

• Competitive pay plus bonus.
• Annual salary of $58,000–$60,000.
• Comprehensive benefits package including medical, dental, and vision.
• Company-paid life and AD&D insurance.
• 401(k) plan with company match up to 6%.
• Employee stock purchase plan.
• Paid time off and holidays.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Opportunity to advance within the company.
• Recognition for a job well done.
• Friendly work environment.
• Opportunity for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED