Fleet Regional Service Manager [955]

TCI Transportation•French Camp, CA

5d•Onsite

About The Position

TCI Transportation is hiring a hands-on Regional Service Manager to lead shop performance and employee development across an assigned geographic region. The role supports Service Managers, Shop Supervisors, Service Writers, and Technicians in delivering dependable service while meeting financial, productivity, and compliance goals. The manager coaches shop leaders, identifies operational barriers, implements improvements, and may manage an assigned shop when a leadership vacancy requires it. This is an onsite leadership role based at an assigned home location in French Camp, Livermore, or Mettler, California, with travel of up to 25% to support regional shops, meet business partners, and attend relevant conferences. The position requires availability for after-hours inquiries and emergencies, with night, weekend, and holiday work as needed. Work includes office duties, walking shop facilities, and physical activity around equipment; reasonable accommodations are available for essential job functions. The manager oversees people development, shop operations, fleet compliance, financial performance, performance metrics, systems and processes, customer service, and regional initiatives. Success includes meeting defined standards for preventive maintenance and inspection compliance, productivity, efficiency, technician system use and labor coding, overtime, shop availability, rebilling, and expense management.

Requirements

Ability to lead and develop shop teams, give direct feedback, and hold employees accountable while supporting their success.
Strong administrative and organizational skills, with accuracy and attention to detail.
Excellent communication and customer service skills, including the ability to work effectively with employees, customers, vendors, and leadership.
Familiarity with Microsoft 365 and ability to use required shop and financial systems, including Karmak Fusion and Coupa.
Professional ethics, confidentiality, and sound independent judgment.
Flexibility and willingness to learn new systems, processes, and leadership practices.
Valid driver’s license in the state of residence.
Onsite attendance at the assigned home location when not traveling for business.
Availability for after-hours inquiries and emergencies, and flexibility for night, weekend, and holiday work as needed.
Travel of up to 25%.

Responsibilities

Recruit, interview, onboard, and train Service Managers; coach and develop employees across the region, provide performance feedback, and complete annual reviews.
Create, document, and implement shop improvements, and help locations follow industry and TCI best practices and execute goals consistently.
Maintain compliance with applicable local, state, and federal DOT requirements; oversee preventive maintenance, California BIT inspections, and applicable opacity requirements.
Monitor parts, tires, labor, equipment assignments, and outside repair expenses using branch profit-and-loss statements and shop scorecards.
Prepare for monthly budget reviews, present results, and develop corrective plans for underperforming areas.
Manage weekly shop goals for productivity, efficiency, labor utilization, overtime, and rebilling; identify performance gaps and work with shop leadership on improvements.
Ensure technicians use Karmak Fusion daily and code their time accurately; reinforce effective Coupa use for purchasing and financial processes, including timely company credit card reconciliation.
Coordinate with the warranty team to ensure covered repairs follow the warranty process.
Provide responsive support to internal and external customers and work with shop leaders, employees, and vendors to address needs and meet commitments.
Use the Entrepreneurial Operating System (EOS) in day-to-day management; lead weekly L10 meetings, establish quarterly Rocks with milestones, and follow through on regional initiatives and projects.
Travel to support branches, meet with business partners, and attend relevant conferences.
Respond to after-hours inquiries and emergencies, with night, weekend, and holiday work as needed.
Manage an assigned shop when a leadership vacancy requires it.