Fleet Regional Service Manager [955]

TCI Transportation•French Camp, CA

3d•Onsite

About The Position

TCI Transportation is seeking a hands-on Regional Service Manager to lead shop performance and employee development across an assigned geographic region. The role supports Service Managers, Shop Supervisors, Service Writers, and Technicians, helping locations deliver dependable service while meeting financial, productivity, and compliance goals. The manager coaches leaders, identifies operational obstacles, implements improvements, and may manage an assigned shop when a leadership vacancy requires it. This is an onsite leadership role at an assigned home location in French Camp, Livermore, or Mettler, California, with travel of up to 25% to support regional shops, meet business partners, and attend relevant conferences. The manager is expected to respond to after-hours inquiries and emergencies and must be flexible for night, weekend, and holiday work as needed. Work includes office duties, walking shop facilities, and physical activity around equipment. Reasonable accommodations are available for essential job functions. The role oversees shop teams, operations, fleet compliance, financial performance, and performance goals. It uses the Entrepreneurial Operating System (EOS), including weekly L10 meetings and quarterly Rocks. Success includes meeting standards for preventive maintenance and inspections, productivity, efficiency, technician system usage and labor coding, overtime, shop availability, rebilling, and expense management.

Requirements

Ability to lead and develop shop teams, provide direct feedback, and hold employees accountable while supporting their success.
Strong administrative and organizational skills, with accuracy and attention to detail.
Excellent communication and customer service skills, including the ability to work effectively with employees, customers, vendors, and leadership.
Familiarity with Microsoft 365 and ability to use required shop and financial systems, including Karmak Fusion and Coupa.
Professional ethics, confidentiality, and sound independent judgment.
Flexibility and willingness to learn new systems, processes, and leadership practices.
Valid driver’s license in the state of residence.
Availability to respond to after-hours inquiries and emergencies, with flexibility for night, weekend, and holiday work as needed.

Responsibilities

Recruit, interview, onboard, and train Service Managers who reflect TCI’s core values.
Coach and develop employees across the region, provide performance feedback, and complete annual reviews.
Create, document, and implement shop improvements and support consistent execution of goals and best practices.
Maintain compliance with applicable local, state, and federal DOT requirements.
Oversee preventive maintenance, California BIT inspections, and applicable opacity requirements across the assigned fleet.
Monitor parts, tires, labor, equipment assignments, and outside repair expenses using branch profit-and-loss statements and shop scorecards.
Prepare for monthly budget reviews, present results, and develop corrective plans for underperforming areas.
Manage weekly shop goals for productivity, efficiency, labor utilization, overtime, and rebilling; identify performance gaps and work with shop leadership to address them.
Ensure technicians use Karmak Fusion daily and code their time accurately.
Reinforce effective use of Coupa for purchasing and financial processes, including timely company credit card reconciliation.
Coordinate with the warranty team to ensure covered repairs follow the warranty process.
Provide responsive support to internal and external customers and work with shop leaders, employees, and vendors to address needs and keep commitments.
Use EOS in day-to-day management, lead weekly L10 meetings, establish quarterly Rocks with milestones, and follow through on regional initiatives and projects.
Travel to support branches, meet with business partners, and attend relevant conferences.
Respond to after-hours inquiries and emergencies and work nights, weekends, or holidays as needed.
Manage an assigned shop when a leadership vacancy requires it.