Service Manager

EquipmentShare • Childress, TX

8d

About The Position

EquipmentShare is hiring a Service Manager for a rental facility. The role leads a team of Heavy Equipment Maintenance Technicians (Mechanics) and uses EquipmentShare’s technology to create, assign, and monitor work orders, track equipment service intervals, order parts, and diagnose issues using data from equipment makes and models. The Service Manager coordinates and supervises the quality of work performed by mechanics and service personnel, schedules repairs for customer- and company-owned rental equipment, and maintains customer relationships by ensuring satisfaction and keeping customers informed about services that may help their businesses. The position also responds to and resolves customer communications, supports employee training and development, and maintains a safe work environment.

The position is scheduled Monday through Friday, 7:00 AM to 5:00 PM. It is safety-sensitive, and employment is contingent on passing a background check; some roles also require a drug test, and this role’s offer is contingent on passing a 10-panel drug screen.

Requirements

• Industry knowledge in the rental industry or a related construction field.
• Ideally, three years of maintenance and service experience.
• Strong interpersonal and problem-solving skills.
• Ability to adapt to a fast-paced, growing company and quickly learn and stay up to date on EquipmentShare products and services.
• Ability to work competitively in a team-oriented environment.
• Superior customer service, teamwork, and verbal and written communication skills.
• High school diploma.
• Experience leading maintenance teams.
• Valid driver's license with an acceptable driving record.
• Must be at least 21 years old to operate a company vehicle.
• Ability to move, stand, stoop, and bend freely.
• Ability to lift up to 50 pounds at times.
• Passing a 10-panel drug screen is a condition of the employment offer.

Nice To Haves

• Trade school certificate.
• Experience in field service, maintenance, and repair.
• Experience and/or a background in the construction industry.

Responsibilities

• Lead a team of Heavy Equipment Maintenance Technicians (Mechanics).
• Use company technology to create, assign, and monitor work orders.
• Track machine service intervals and order parts.
• Diagnose equipment issues and determine root causes and corrective actions using available equipment data.
• Coordinate and supervise the quality performance of equipment mechanics and service personnel.
• Schedule repairs for customer- and company-owned rental equipment.
• Maintain customer relationships and ensure customers are satisfied with service and support.
• Keep customers informed about new or additional ways EquipmentShare may help improve their businesses.
• Promptly respond to and resolve customer inquiries, requests, complaints, and other communications.
• Train and develop employees and maintain a safe work environment.
• Perform other duties as assigned.

Benefits

• Monthly family dinner night.
• Competitive compensation consisting of base salary plus a Company Profit Sharing Plan.
• Company-provided truck.
• Full medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous paid time off and paid holidays.
• Gym membership stipend and wellness programs, with opportunities to earn PTO and prizes.
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED