Service Manager
I-State Truck Center • Sioux City, IA177d • Onsite
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Service Manager
I-State Truck Center•Sioux City, IA
•Onsite
About The Position
The Service Manager leads the Service Department by driving performance, growing service revenue, and ensuring high levels of customer satisfaction. This position plays a key role in Fixed Operations and partners closely with leadership to support business growth. I-State Truck Center is part of Interstate Companies, Inc., a multi-location organization with over 1,600 employees across five operating units. We are a leader in heavy-duty truck and diesel service, guided by our commitment to Pride in Service.
Requirements
- Prior experience as a Service Manager or Fixed Operations leader
- Strong knowledge of truck or diesel service operations
- Leadership, customer service, and communication skills
- Ability to manage P&L, budgets, and operational metrics
- Mechanical understanding of truck repair and service processes
Nice To Haves
- Experience with 5S / Lean principles preferred
- Truck shop service management experience preferred
Responsibilities
- Lead daily operations of the truck service department
- Recruit, train, and develop a high-performing service team
- Drive service revenue, efficiency, and profitability
- Ensure excellent customer service and communication
- Monitor KPIs including labor efficiency, throughput, and margin
- Oversee work orders, quoting, and service invoicing
- Ensure compliance with safety standards and company policies
Benefits
- Competitive compensation
- PTO from day one + paid holidays
- 401(k) with company match
- Health, dental, vision, life & disability insurance
- Tuition assistance and tool programs
- Uniforms provided and cleaned
- Employee discounts and wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
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