assistant service manager

Infiniti of Greenville•Greenville, SC

1d•Onsite

About The Position

Join our team at Infinity of Greenville, part of Mills Automotive Group. Our company was built by Damian Mills, who started with a single dealership in 2004 and grew it — on his own, with no outside help — into one of the largest automotive groups in the Southeast. His story of hard work and smart growth is the same mindset we bring to developing our people. We invest in our team and help them build successful, long-term careers just like he built the company. Greenville is one of the fastest-growing and most desirable cities in the Southeast, with a booming economy, major new investments, and strong job growth. It’s an affordable, family-friendly city with low crime, excellent schools, beautiful neighborhoods, and plenty of opportunities to build a great life. We’re looking for an experienced, customer-focused pro to join our service team. You’ll be the main point of contact for clients, guiding them through repairs and maintenance while helping lead our advisors to hit key performance goals. If you thrive in a fast-paced environment and love delivering top-tier service, this could be your spot.

Requirements

3+ years in automotive service advising or a similar role
Strong knowledge of vehicle maintenance and repair processes
Excellent communication and problem-solving skills
Experience with dealership management systems like Reynolds or CDK
A positive attitude and natural leadership ability

Nice To Haves

Infiniti or luxury brand experience is a plus

Responsibilities

Greet customers, listen to their vehicle concerns, and recommend the right services
Write clear repair orders, explain the costs, and get approval on the spot
Follow up with customers throughout the service process to keep them informed
Assist the Service Manager with daily operations, scheduling, and team development
Hit sales targets for maintenance packages, upsells, and customer satisfaction scores
Build lasting relationships to turn one-time visitors into loyal clients