Service Manager

Southern States Toyotalift•Valdosta, GA

91d•Onsite

About The Position

Southern States Material Handling is looking for a capable Service Manager to join their team. The Service Manager will create and maintain service operations that exceed customer and technician needs. This includes timely, high-quality service operations at competitive costs to the customer while maintaining sufficient profit margins and a professional image for Southern States Material Handling. The company specializes in new & used equipment, operator training, equipment rentals, fleet management, service & repair, and warehouse solutions.

Requirements

2-5 years management or leadership experience preferably in a service environment strongly preferred
Proficiency with MS Office including Word, Excel, Outlook
Demonstrate above average time management, organizational, and follow-up skills
Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
Excellent verbal and written communication skills
Positive people management skills
Customer-focused with exceptional customer service skills
High School diploma or GED

Nice To Haves

Prior company experience as a Road Service Technician a plus
Windows XP knowledge preferred
Technical school coursework in electrical, mechanical, or automotive field is a plus

Responsibilities

Support Technicians, service department associates, and branch management.
Provide training in all company functions: policies, procedures, timekeeping, and safety; ensure that these items are being adhered to.
Work to eliminate waste and lost time through training and coaching.
Maintain SSMH’s high company standards and ensure that all Technicians are taking care of and protecting the customers’ interests, and living up to our company standards.
Give assistance to all team members via phone and in person, as needed.
Manage the work in progress reporting – delegate responsibilities as necessary.
Effectively manage service coordinator and dispatch team to include assigning tasks, setting team goals, and time/attendance recording.
Monitor and encourage superior customer communications skills for all service department personnel.
Conferring with customers as required for problem/solution resolution and proper supervision of equipment repair and maintenance.
Take initiative in developing new methods and procedures for the service department as required.
Assist in technician performance reviews, and complete service team reviews.
Ensure all technician timecards are complete and accurate.
Monitor return to branch work orders and completed work orders for billing daily.
Conduct van inspections after each Technician meeting.
Participate in and bring value to all monthly team meetings.
Provide the Branch Operations Manager with technical expertise, as needed.