Service Manager

I-State Truck Center • Sioux City, IA

90d • Onsite

About The Position

The Service Manager leads the Service Department by driving performance, growing service revenue, and ensuring high levels of customer satisfaction. This position plays a key role in Fixed Operations and partners closely with leadership to support business growth. I-State Truck Center is part of Interstate Companies, Inc., a multi-location organization with over 1,600 employees across five operating units. We are a leader in heavy-duty truck and diesel service, guided by our commitment to Pride in Service.

Requirements

• Prior experience as a Service Manager or Fixed Operations leader
• Strong knowledge of truck or diesel service operations
• Leadership, customer service, and communication skills
• Ability to manage P&L, budgets, and operational metrics
• Mechanical understanding of truck repair and service processes

Nice To Haves

• Experience with 5S / Lean principles preferred
• Truck shop service management experience preferred

Responsibilities

• Lead daily operations of the truck service department
• Recruit, train, and develop a high-performing service team
• Drive service revenue, efficiency, and profitability
• Ensure excellent customer service and communication
• Monitor KPIs including labor efficiency, throughput, and margin
• Oversee work orders, quoting, and service invoicing
• Ensure compliance with safety standards and company policies

Benefits

• Competitive compensation
• PTO from day one + paid holidays
• 401(k) with company match
• Health, dental, vision, life & disability insurance
• Tuition assistance and tool programs
• Uniforms provided and cleaned
• Employee discounts and wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED