Service Manager – Harley-Davidson Dealership
About The Position
At Death Valley Harley-Davidson, we don’t just service motorcycles, we keep riders on the road and experiences alive. We are looking for a high-performing Service Manager who can lead from the front, drive accountability, maximize shop productivity, and deliver a world-class customer experience. This role requires leadership, urgency, operational discipline, and the ability to build a strong culture inside the Service Department. If you thrive in a fast-paced dealership environment and know how to lead teams, drive profitability, and create consistent results, we want to hear from you. The Service Manager is responsible for overseeing the daily operations, profitability, performance, and customer satisfaction of the Service Department. This position plays a critical leadership role within the dealership and is responsible for driving technician productivity, increasing customer retention, improving workflow efficiency, and ensuring service excellence.
Requirements
- 5+ years of progressive dealership service management experience (motorcycle, automotive, powersports, or RV preferred)
- Proven leadership ability with a track record of developing high-performing teams
- Strong understanding of dealership service operations, technician workflow, and profitability management
- Experience managing KPIs including labor sales, hours per repair order, productivity, and effective labor rate
- Strong communication, leadership, and organizational skills
- Proficiency with Microsoft Office Suite
- Valid driver’s license required
Nice To Haves
- Experience with dealership management systems and CRM tools preferred
- Passion for motorcycles and the Harley-Davidson lifestyle preferred
- Motorcycle endorsement preferred or willingness to obtain
Responsibilities
- Lead, coach, and manage the Service Department team including Service Advisors and Technicians
- Drive department gross profit, net profit, labor sales, and overall operational performance
- Monitor and improve technician productivity, efficiency, and billed hours
- Oversee repair workflow and ensure repairs are completed accurately and on time
- Review and manage work-in-progress (WIP) daily
- Partner closely with the Parts Department to streamline parts flow and reduce downtime
- Maintain strong customer satisfaction through professional communication, scheduling, follow-up, and complaint resolution
- Develop and execute service marketing and retention initiatives
- Recruit, hire, train, and develop high-performing service personnel
- Conduct daily huddles, coaching sessions, and performance reviews
- Ensure dealership policies, safety standards, and operational procedures are followed
- Maintain a clean, safe, organized, and efficient shop environment
- Monitor department reports, KPIs, and budgets in alignment with dealership goals
- Ensure all end-of-day reporting and documentation is accurate and completed timely
Benefits
- Competitive base salary plus performance bonus opportunities
- Medical, Dental, and Vision Insurance
- Paid Time Off and Holidays
- 401(k)
- Employee discounts on motorcycles, parts, apparel, and service
- Ongoing training and professional development opportunities
- Career advancement opportunities within a growing dealer group
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
