Service Advisor - Harley-Davidson

Bull Falls Harley-Davidson of Wausau•Rothschild, WI

15h•Onsite

About The Position

Bull Falls Harley-Davidson of Wausau, WI has a great opportunity for an experienced Service Advisor and/or Parts specialist to join our dealership! Bull Falls Harley-Davidson is a high performing dealership that strives for excellent customer service, and we would like you to join our team. Because we are a high volume dealership that stays busy year-round, we are looking to add an experienced Service Advisor/Parts Associate who can help drive our departments to the next level.

Requirements

Motorcycle riding experience and knowledge is preferred
At least 1 year of previous Service Advisor/ Parts experience preferred but, we can train candidates from other industries such as automotive, powersports, or marine.
Knowledge and experience with servicing Harley-Davidson motorcycles is a plus.
Superior communication and customer service skills.
Ability to get along with a broad customer base.
High school or equivalent (Preferred)
Service Writing: 1 year (Preferred)
Service/ Parts: 1 year (Preferred)
Motorcycle License (Preferred)

Nice To Haves

advanced knowledge of Harley-Davidson parts and accessories
basic knowledge of motorcycle repair and maintenance

Responsibilities

Assist parts & service director in maintaining a smooth running and efficient service/parts department, with a high degree of customer satisfaction
Diagnose problems accurately, and clearly describe them on the repair order
Estimate repair costs and job completion times at point of sale. Clearly communicate them to customer
Assign jobs to technicians based on skill level and current resource utilization
Review work-in-progress to ensure quality and timeliness
Determine correct part numbers on repair orders and assist the parts department
Work directly with customers on Parts & Accessories purchases
Perform cashier functions, as needed
Make estimates for internal trades and damage repairs
Open & close all customer paid, warranty, and internal repair orders
Follow procedures for quick and efficient handling of warranty items
Become familiar and efficient with all phases of the computer system
Handle phone calls promptly and efficiently
Maintain a clean and well stocked department
Assist in department inventory management.
Stay up to date on product knowledge and monthly Harley-Davidson training.