SERVICE MANAGER (Carrollton, VA)
About The Position
The Service Manager is responsible for the community’s on-site maintenance operations and for leading the service team. The role ensures that the community’s physical assets meet company standards for safety, appearance, and operation while working within budgeted financial goals. The Service Manager recruits, hires, and trains team members; maintains professional relationships with residents and staff; follows company policies and applicable laws; and oversees service requests, preventive maintenance, make-ready work, inventory, and the physical condition of the community. The role also supports staff development, communication, and team success. HVAC and EPA certifications are required. The position may require work during evenings, weekends, and holidays as needed.
Requirements
- High school diploma.
- Strong technical knowledge of building systems, including electrical and heating systems.
- Knowledge of health and safety practices and regulations.
- Understanding of budgeting and performance management.
- Excellent planning and leadership abilities.
- Experience estimating maintenance and repair timelines and costs.
- HVAC certification required.
- EPA certification required.
- Ability to work evenings, weekends, and holidays if needed.
Nice To Haves
- At least three years of experience as a Maintenance Supervisor in a multifamily apartment setting or equivalent industry is preferred.
- Vocational school degree is a plus.
Responsibilities
- Recruit, hire, and train qualified team applicants.
- Maintain a professional and positive attitude toward residents and team members.
- Comply with company operating and safety policies and procedures.
- Follow federal, state, and local laws relating to community operations and fair housing.
- Respond to all service requests within 48 hours and follow up to ensure quality customer service.
- Maintain the community’s physical condition to the highest standards.
- Maintain an ongoing preventive maintenance plan for the site.
- Coordinate contractor maintenance schedules for the make-ready process with the property manager.
- Manage and inspect make-ready inventory to ensure move-in quality and compliance with company standards.
- Control inventory to support achievement of the property’s annual budget.
- Identify staff training and motivation needs.
- Maintain good communication and listening skills.
- Uphold company policies, goals, and values.
- Support the success of the team and each team member.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
