Field Service Manager

Panasonic • Denver, CO

7d

About The Position

The Field Service Manager oversees service operations within a district and leads and develops field service technicians to achieve operational objectives. The role manages service execution, supports the acquisition process, and maintains and grows customer relationships.

The manager is responsible for the overall operations of assigned service teams, including contract execution, emergency service, quoted work renewals, warranty work, and change requests. The role also supports the Area Service Manager with forecasts, cost-saving opportunities, risk assessments, customer contracts and estimates, and department staffing needs. Additional duties include recruiting and selecting service technicians, managing performance and personnel actions, enforcing workplace safety requirements, and supporting customer billing and collections.

Requirements

• High school diploma or GED.
• Strongly preferred: 5 years of related experience.
• Ability to manage multiple competing priorities and tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Flexibility to work outside normal working hours as required.
• Valid driver’s license and safe driving record.
• Ability to travel within the region as required.

Nice To Haves

• Associate degree preferred.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC preferred.
• Strong leadership and business acumen preferred.

Responsibilities

• Oversee overall operations of assigned service teams, including execution of contracts, emergency service, quoted work renewals, warranty work, and change requests.
• Source, secure, and maintain customer relationships within a specific district.
• Assist the Area Service Manager with forecasts, cost-saving opportunities, and identifying areas of risk or exposure.
• Assist the Area Service Manager in creating, reviewing, and validating customer contracts and estimates.
• Assist in assessing department manpower needs and support recruiting, candidate selection, and offer letters for Service Technician positions.
• Conduct performance appraisals for assigned Service Technicians and recommend merit increases, promotions, and training; facilitate disciplinary action and dismissal as needed.
• Demonstrate, adhere to, and enforce workplace safety policies, including OSHA and other applicable regulations or legislative requirements.
• Facilitate and support branch-level safety processes, including prevention, investigation, reporting, training, and corrective actions.
• Support customer billing and collection processes as required.
• Perform additional responsibilities as assigned.

Benefits

• Medical, dental, vision, and prescription plans.
• Health Savings Account and Flexible Spending Account options.
• Voluntary life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• 401(k) retirement savings and investment plan with company matching contributions and immediate vesting.
• Paid time off, stewardship leave, and parental leave.
• Tuition reimbursement for job-related courses after six months of service.
• Employee assistance program, virtual health management, chronic condition support, and tobacco cessation programs.
• The role may be eligible for discretionary bonuses and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED