Service Manager Jobs

About The Position

Requirements

• Maintain high-high level relationships across customer’s web of influence.
• Ensure proper execution of contract terms and conditions (Service, billing, resolution, performance, etc.).
• Maintain customer records, milestones, etc. in CRM daily.
• Participate in various customer meetings such as Business Reviews, Linen Committees, Standing Meetings, etc.
• Conduct on-site activities such as linen audits, inventories, quality audits, etc. as needed or directed.
• Maintain expertise in the Healthcare Linen space through continuous training with HLAC/ALM/Etc.
• Possess knowledge of products, services, and other capabilities of the territory’s laundry plants.
• Develop and maintain a distinct understanding of the territory’s competitive landscape.
• Possess knowledge of infection prevention policies and linen utilization best practices.
• Daily expectation of customer-facing interaction, multiple meetings and client actions per day.
• Act as the liaison between client, transport, and processing facility to meet or exceed desired outcomes.
• Accountability- Ability to accept responsibility and account for his/her actions.
• Appearance – Must maintain a professional appearance appropriate for a healthcare business environment.
• Communication, Oral- Ability to communicate effectively with others.
• Communication, Written- Ability to communicate in writing clearly and concisely.
• Conflict Resolution- Ability to deal with others professionally during issue resolution.
• Mathematics – Ability to analyze, interpret, and comprehend financial statements & reporting.
• Must have proven applicable skills and history of success in these core competencies.
• Valid driver’s license
• Possess computer skills in Excel, Word, CRM, and Microsoft Outlook

Responsibilities

• Provide an exceptional customer service experience to all healthcare clients within the territory.
• Exceed customer expectations by providing timely issue resolution, billing accuracy, and proper execution of key performance metrics.

Benefits

• Comprehensive Medical Plan with Prescription Coverage
• Dental Plan
• Vision Plan
• Life Insurance
• 401K Program with Company Match
• Paid Holidays
• Paid Time Off
• Company Training Program
• Tuition Reimbursement Program
• Utilize Latest Technologies and Linen Methodologies
• Casual Work Environment