Assistant Service Center Manager

Nader's Pest Raiders•Jacksonville, FL

About The Position

The Assistant Service Center Manager oversees Service Center operations, including revenue, sales, profit, human resources activities, training, and compliance. The role is responsible for providing uncompromised service to customers and Team Members while upholding the company’s Vision, Mission, and Core Values. The position includes managing financial and operational performance, staffing, employee development, customer concerns, compliance, and Service Center resources. It also involves physical labor and work in varied indoor and outdoor environments, including cramped spaces and extreme temperatures.

Requirements

Demonstrated leadership abilities.
Effective verbal and written communication skills.
Conflict resolution skills.
Ability to effectively operate internal applications and software, including Paycom, PestPac, Applicant Pro, Outlook, Word, Excel, PowerPoint, and other web-based portals.
Proven track record in achieving sales results.
Ability to multitask effectively.
Strong organizational skills.
Basic math skills.
Ability to pass state regulatory agency licensing or certification exams, as required.
Able to work a minimum 40-hour work week.
Available after hours, including weekends and holidays.
Current driver's license in the state where the employee works.
Ability to pass background and drug screening tests upon offer of employment.
Meets company driving standards.
High school degree or equivalent.

Nice To Haves

Industry experience preferred.
College education preferred.

Responsibilities

Ensure compliance with product labeling, licensing, recurring training requirements, and company policies.
Foster and enforce a consistent safety culture aligned with company core values.
Promote uncompromised customer service among the team.
Resolve customer complaints and issues promptly and professionally.
Create and achieve monthly and quarterly revenue and sales budgets.
Oversee daily expenditures that affect profit.
Manage daily and monthly production goals.
Create a positive sales culture that supports achievement of Service Center goals.
Follow company pricing and sales guidelines.
Manage accounts receivable.
Process accounts payable invoices and verify their accuracy.
Manage cash funds, company credit cards, and expense reports.
Assess and negotiate customer warranty claims.
Manage payroll and required human resources activities.
Maintain effective staffing levels by hiring for open roles and forecasting future staffing needs.
Lead performance feedback and reviews.
Explain and provide training on compliance, inspection, treatment, materials, and sales procedures.
Conduct routine Team Member check-ins.
Maintain records in accordance with company and government guidelines for Team Members, the Service Center, and customers.
Manage and maintain the fleet, equipment, and material inventory.
Perform other duties as required.