Assistant Service Center Manager
About The Position
Henley Companies, the largest franchisee of Valvoline Instant Oil Change, is seeking an Assistant Service Center Manager to learn service center operations, develop leadership skills, and prepare for a management role. This active, customer-focused position involves building and developing a diverse team and helping deliver a distinctive service experience. The role also performs vehicle maintenance and inspection services, supports inventory and workplace organization, and follows safety procedures. Paid on-the-job training is provided, and SuperPro certification must be achieved.
Requirements
- Positive attitude.
- Willingness to learn and work as part of a customer-focused team.
- One year of experience as a supervisor, third key, shift leader, or assistant manager and at least six months of automotive experience; alternatively, two years of experience as a supervisor, third key, shift leader, or assistant manager in a customer-facing retail establishment.
- Attention to detail and ability to follow instructions.
- Strong problem-solving skills.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Ability to learn and follow the VIOC SuperPro process for all services.
- Achieve SuperPro certification.
- Reliable transportation.
- Ability to work with tools in tight, sometimes hard-to-reach areas.
Responsibilities
- Provide exceptional customer service and address customer concerns or questions.
- Perform oil changes, filter replacements, lubrication services, and other vehicle maintenance services.
- Inspect vehicles for potential issues and areas requiring attention.
- Perform basic maintenance tasks, including tire rotations and fluid-level checks.
- Maintain inventory and ensure supplies are available.
- Keep the work environment clean and organized.
- Follow safety protocols and guidelines.
- Inspect and replace vehicle lights and wipers.
- Check fluid levels and add fluids as needed.
- Inspect or replace engine air filters and cabin air filters.
- Add the correct amount of oil based on the vehicle's make and model specifications.
- Remove, rotate, lift, and reinstall tires for tire rotation services.
- Lubricate necessary chassis and driveline components.
- Perform additional services on cooling systems and transmissions.
- Perform second checks by visually verifying services and making proper callouts.
- Move between service bays to work on multiple vehicles.
- Communicate verbally to ensure services are completed accurately, safely, and in the proper order.
Benefits
- Paid on-the-job training
- No late evenings; most locations close by 7 p.m.
- Competitive pay of $21.50 per hour
- Earned Wage Access through DailyPay
- Promotion opportunities from within; 95% of upper-level management started in entry-level positions
- Safety shoes, uniforms, and personal protective equipment
- Tuition reimbursement
- Employee discount of 50% off most services for up to two vehicles
- Medical, dental, and vision coverage
- 401(k) savings plan
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
