Service Center Manager

QAS MANAGEMENT COMPANY INC•Hickory, NC

3d•$50,000 - $60,000•Onsite

About The Position

Quality Automotive Services, a Valvoline Instant Oil Change (VIOC) franchisee, is hiring a Service Center Manager to manage the daily operations of a service center in Hickory, North Carolina. The manager oversees operational and financial performance, works to ensure profitability, and leads the team while maintaining service, safety, and compliance standards. The role includes mentoring employees, maintaining a clean and customer-friendly workspace, developing local marketing programs, conducting employee and technician training using the Super Pro Training System, scheduling staff, ordering inventory, and handling day-to-day operating challenges. The manager also ensures adherence to company policies and procedures and applicable state and federal requirements, including Human Resources, legal, and environmental compliance. Service center work includes oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, and vehicle inspections in states where required. The position is performed in a shop environment. Employees stand for extended periods, climb stairs, and may lift up to 50 pounds; the work also requires crouching, bending, twisting, and working with hands above the head. The setting is not climate controlled and may involve occasional exposure to fumes and loud noises. Open scheduling is required, with varying shifts, including evenings, weekends, and holidays as needed.

Requirements

Proven leadership and management experience.
Strong understanding of the operational and financial aspects of managing a service center.
Knowledge of federal, state, and local regulations related to Human Resources, legal, and environmental compliance.
Experience mentoring and leading teams and fostering a collaborative work environment.
Ability to maintain a clean, customer-friendly service center.
Strong oral and written communication skills and the ability to interact effectively with employees and customers.
Ability to develop and implement local marketing programs.
Skill in managing staff schedules and inventory and addressing day-to-day operational challenges.
Ability to follow and enforce company policies, procedures, and safety standards.
Experience conducting employee training and using training systems such as Super Pro.
High school diploma or equivalent required; the posting also describes a high school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to stand for extended periods, climb stairs, lift up to 50 pounds, bend, crouch, twist, and work with hands above the head.
Comfort working in a non-climate-controlled shop environment with occasional exposure to fumes and loud noises.
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Nice To Haves

Additional automotive certifications or managerial training.

Responsibilities

Manage the service center's overall performance, including costs, profits, operations, and finances.
Ensure compliance with state and federal laws and corporate Human Resources, legal, and environmental requirements.
Mentor employees and foster a collaborative work environment.
Maintain a clean workspace that is inviting and comfortable for customers.
Develop local marketing programs to increase awareness of the service center.
Conduct training sessions for service center employees and technicians using the Super Pro Training System.
Schedule staff, order service center inventory, and manage day-to-day operational challenges.
Ensure employees follow VIOC policies and procedures, including Standard Operating Procedures and safety standards.
Perform or support oil changes, preventive maintenance and fluid services, filter and air conditioning services, battery services, lights and visibility services, tire services, and required state safety or emissions inspections.
Perform other tasks as assigned by the company.