Service Center Manager

QAS MANAGEMENT COMPANY INC•Charlotte, IA

2d•$50,000 - $60,000•Onsite

About The Position

Quality Automotive Services, a Valvoline Instant Oil Change (VIOC) franchisee, is seeking a Service Center Manager to manage the efficient operation of a service center in Charlotte, NC. The manager oversees operational and financial performance, including costs and profits, and leads the team to deliver customer service while maintaining compliance with company policies and applicable laws and regulations. The role includes mentoring employees, scheduling staff, ordering inventory, addressing daily operational challenges, maintaining a clean and customer-friendly workspace, developing local marketing programs, and conducting employee and technician training using the Super Pro Training System. The manager also supports automotive services including oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, and vehicle inspections in states where required. The position is based in a shop environment. Employees stand for extended periods, climb stairs, and may lift up to 50 pounds. The work also involves crouching, bending, twisting, and working with hands above the head, with occasional exposure to fumes and loud noise in a non-climate-controlled setting. Open scheduling and flexibility for varying shifts, including evenings, weekends, and holidays as needed, are required.

Requirements

Proven leadership and management experience.
Strong understanding of the operational and financial aspects of managing a service center.
Knowledge of federal, state, and local regulations related to Human Resources, Legal, and Environmental compliance.
Experience mentoring and leading teams and fostering a collaborative work environment.
Ability to maintain a clean, customer-friendly service center.
Strong oral and written communication skills and ability to interact effectively with employees and customers.
Ability to develop and implement local marketing programs.
Skill in managing staff schedules, inventory, and day-to-day operational challenges.
Ability to adhere to and enforce company policies, procedures, and safety standards.
Experience conducting employee training and using training systems such as Super Pro.
High school diploma or equivalent required; the posting also specifies a high school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
Ability to stand for extended periods, climb stairs, lift up to 50 pounds, bend, crouch, twist, and work with hands above the head in a non-climate-controlled setting with occasional exposure to fumes and loud noise.
Flexibility to work varying shifts, including evenings, weekends, and holidays as needed.

Nice To Haves

Additional automotive certifications or managerial training.

Responsibilities

Manage the service center’s overall operations, costs, and profitability.
Ensure compliance with state and federal laws and corporate Human Resources, Legal, and Environmental requirements.
Mentor employees and foster a collaborative work environment.
Maintain a clean workspace that is welcoming and comfortable for customers.
Develop local marketing programs to increase service center awareness.
Conduct training sessions for service center employees and technicians using the Super Pro Training System.
Schedule staff, order service center inventory, and manage day-to-day operational challenges.
Ensure employees follow VIOC policies and procedures, including those in the Standard Operating Procedures.
Support oil changes, preventive maintenance and fluid services, filters and air conditioning, batteries, lights and visibility, tires, and vehicle inspections where required.
Perform other tasks assigned by the Company.